Events and Hospitality Manager

Paragon Star•Lees Summit, MO

10d•Onsite

About The Position

The Events and Hospitality Manager is responsible for overseeing exceptional guest experiences and managing the various hospitality services within and around the facility. This position is responsible for ensuring the highest level of guest satisfaction through the effective management of hospitality operations and events at Paragon Star. This includes hiring and supervising staff, event creation, planning and management, and other related functions. Ability to work flexible hours, including evenings, weekends, and holidays, to accommodate event schedules.

Requirements

3+ years of proven experience in hospitality management or related field.
Event management required.
Must be 21 years of age.
Excellent communication and interpersonal skills.
Excellent organizational, leadership and customer service skills.
Ability to handle fast-paced environment under pressure.
Effective oral and written communication skills with good listening skills.
Knowledge of basic math skills.
Strong leadership or proven team management abilities.
Strong time management skills and attention to detail.
Ability to meet deadlines and prioritize multiple tasks.
Ability to read, comprehend, and implement complex policies and procedures.
Ability to work flexible hours, including evenings, weekends, and holidays, to accommodate event schedules.
Knowledge of hospitality industry trends, best practices and regulations.

Nice To Haves

Bachelor’s degree preferred but not required.

Responsibilities

Responsible for designing, organizing, and executing various events, from small gatherings to large-scale events.
Design and produce events from scratch, crafting fresh concepts that align with audience and brand goals.
Manage all aspects of events, including venue selection, vendor coordination, budgeting, marketing, and on-site logistics
Assist in hiring and management of hospitality staff including ensuring proper training, staff development, and recommendations for discipline and firing.
Manage employee schedules and ensure adequate staffing.
Work with facilities and sports management to plan hospitality services concurrent with practice, tournaments and events and obtaining any necessary permits.
Establish and maintain standards for customer service and guest experience.
Manage concession stand and keep in a clean orderly fashion.
Perform and oversee day-to-day duties like opening and closing, taking orders, preparing food and beverages, and maintaining cleanliness.
Manage and maintain appropriate inventory levels of all food, beverage and cleaning supplies.
Ensure high-quality service, effective cost management, and guest satisfaction.
Enforce health and safety rules.
Monitor and alter concessions menu based on consumer trends.
Maintain and keep up-to-date ServSafe and food handlers licenses for hospitality staff.
Track and update all appropriate liquor licenses.
Manage relationships and financials with outside food and beverage vendors.
Work with supervisor and the Accounting staff to manage food, beverage, and events financial reporting.
Manage concession area maintenance including seating areas adjacent to concession stand.
Other duties as assigned.