Event and Visit Coordinator

Calvin University•Grand Rapids, MI

About The Position

This position serves on the team of Events, Visits, & Orientation of the Office of Admissions by designing engaging student events and visit experiences. This position is focused on 4 main objectives: outreach to prospective students to generate new visits, planning and execution of campus/virtual visits, group visit planning and management, and assisting with programming and project management for campus events and orientation. All of these visit and events are executed with a spirit of radical hospitality for our prospective students and guests. Event & Visit Coordinators will work collaboratively with the Admissions team to provide full wrap-around service to prospective students. This is all done in alignment with the university and department mission and vision in order to increase student enrollment.

Requirements

The position requires a bachelor's degree or equivalent.
The position requires one to three years of related experience.
HOSPITALITY- Event & Visit Coordinators must always care for students and guests with a positive, helpful, and generous customer service mindset.
COMMUNICATION SKILLS- This position requires the ability to identify needs and goals through active listening, explain complex details to others, and share information with others in written and verbal communication methods. This position also handles confidential information.
ORGANIZATION- A demonstrated ability to organize and communicate complex information is required.
COMPLEXITY- This position requires the ability to solve problems and deal with a variety of variables in situations where only limited standardization exists. Instructions may be furnished in written, oral, diagram, or schedule form.
DECISION MAKING/JUDGEMENT- Demonstrated ability to make judgment calls aligned with the university and department mission and vision regarding event management.
TECHNICAL SKILL- This position will require the use of a CRM database system to access forms and processes, as well as perform data entry. Utilization of reports & queries for measurement and analysis is also needed.
Ability to connect with diverse audiences with a focus on relationship building
Ability to work evenings and weekends as needed.
Ability to work independently, without supervision

Responsibilities

Daily outreach to targeted students using a multi-channel communication approach (phone, email, text, social media, etc.)
Outreach to all recent event & visit registrants to review their options and suggest schedule enhancements that provide a more robust experience.
Design personalized visit agendas for each student/guest and/or groups that provide a deep and wide connection with Calvin University. Develop new options for visit experiences as needed to provide guest satisfaction.
Serve all students/guests with the highest level of customer service.
Coordinate all details of guest/group visits, including admissions meetings, campus tours, faculty meetings, class visits, meals, coach engagements, hotel accommodations, and all other services needed.
Communicate effectively and efficiently with all students/guests, providing clear and helpful information for their visits in a timely manner.
Organize and execute group visit experiences for schools and community organizations that provide a robust and engaging experience of Calvin.
Provide support in planning on-campus events that impact new student recruitment.
Work within Slate and other university systems to record detailed notes, manage updates and changes to event registration systems, and regularly use the system to track registrations, attendance, and adjustments.
Provide support answering phones and greeting guests at the front desk as needed.
Assist the admissions leadership team with various projects and responsibilities that enhance recruitment efforts for Calvin University.