Event Supervisor at City Commons Garage

Reimagined Parking•Orlando, FL

28d•$17 - $17•Onsite

About The Position

As Event Supervisor, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets, and managing shift bank deposits.

Requirements

Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively
Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines
Basic knowledge of both desk/handheld POS parking equipment used at the site
High School Diploma or GED required
Basic Technical Education
Customer Service Experience required
Parking related Experience
Garage Supervisor experience required; Relevant supervisory experience will also be considered

Responsibilities

Assisting customers who are unsure of how to pay for their parking
Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)
Assist customers with the overall in/out process of parking
Process tickets and collect parking fees (cash, POS and validations) documents passes created in logbook (visitor passes, validations, and event tickets)
Prepare shift reports and ticket sorting
Prepare shift bank deposit
Identify and report parking equipment deficiencies and safety concerns to direct supervisor
Litter pick up and now shoveling/salting (as required)
Other duties assigned
Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift
Responsible for the collection of cash and front line revenues
Control all lot revenues and record keeping as it relates to work performed
Interacts face to face with our customers
Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
Control of all tools and equipment required to perform his/her duties
Must be organized
Make suggestions and recommendations relating to the way various jobs are performed
Consults with his/her supervisor or manager regarding items of relevance to the parking operation
Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced
Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor
In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager
Act as a front line employee which is considered an extremely important function of this position
Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company
Responsible for prioritization of various jobs with his/her supervisors/manager
Responsible for tracking levels of stocks as well as supplies

Benefits

Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

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