Event Supervisor, Security | Part-Time | PPG Paints Arena

Oak View Group•Pittsburgh, PA

2d•$21•Onsite

About The Position

This part-time Event Supervisor, Security position provides managerial assistance and essential support for PPG Paints Arena events including hockey games, concerts, family shows, etc. Specifically, an Event Staff Supervisor assists in the supervision of ushers, event security, ticket takers, and other event staff members. This role pays an hourly rate of $21.29 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until April 10, 2026. As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL’s Pittsburgh Penguins.

Requirements

Bachelor's degree from four-year college or university preferred
1 to 2 years related experience and/or training or equivalent combination of education and experience
Working knowledge of the principles of facility management, services, and equipment for a similar facility
Must agree to be trained in and willing to help sustain PPG Paints Arena’s guest service and security principles
Exudes exceptional guest service qualities, leadership skills, and professionalism
Supervisory experience required
Utilizes excellent interpersonal and written communication skills
Demonstrates ability to prioritize multiple projects and find solutions to issues
Professional presentation, appearance, and work ethic
Ability to work under limited supervision and to interact with all levels of staff including management
Must be available to work flexible hours, which will include evenings, weekends, and holidays
In order to perform this job successfully, an individual should understand how to use a computer and/or iPad and two-way radio
While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function.
Must have the physical ability to maneuver around facility, at times, walking and/or standing up to 4-8 hours daily.
Ability to communicate via two-way radio.

Responsibilities

Supervises Security Guards at Employee Entrance and is responsible for dispatch calls in the Command Post for a given event
Serves as a point-of-contact for employees who seek assistance relating to guest service challenges, housekeeping matters, security concerns, etc.
Provides solutions to aforementioned issues by communicating with guests, management, department leads, and/or command center
Assists in sustaining PPG Paints Arena security initiative by supporting proper employee behaviors, properly addressing any failures and reporting issues to management
Encourages development of employees’ security skills and assists with incentive program
Provides clear, concise, and timely communication of detailed event requirements to event staff
Provide clear, concise, and timely radio communication when handling guest incidents or complaints
Is proactive in seeking out ways to improve service, employee procedures, etc.
Understands emergency response plan and can help facilitate process with assigned employees
Monitors functioning of elevators, escalators, etc. and contacts management/service personnel in the event of any problems involving maintenance or rider issues.
Record pertinent post-event notes for managerial review
Be willing to provide other managerial assistance and support when requested