Event Supervisor, Operations (Part-time)

Comcast•Philadelphia, PA

About The Position

The Xfinity Mobile Arena is one of the world’s busiest arenas, home of the Philadelphia Flyers, Philadelphia 76ers, Villanova University basketball, Philadelphia Wings, family shows and concerts. Since opening in 1996, the arena is the centerpiece of sports and entertainment in the greater Philadelphia region as well as prominently featured in the national spotlight. The 21,000-seat arena is a showcase arena for the company’s industry-leading qualities as an operator and an innovator in the live event experience. Job Summary Xfinity Mobile Arena is currently seeking an Operations Event Supervisor who will be supporting the Operations department.

Requirements

Attendance Management
Customer Experience (CX)
Punctuality
Scheduling
Teamwork
High School Diploma / GED
2-5 Years Relevant Work Experience

Responsibilities

Directs and coordinates the changeover crew and their activities involved in event setups and ice making.
Log all incoming radio calls for operational requests.
Enforce all changeover policies and procedures.
Take a proactive role in maintaining the building’s readiness for an event.
Perform building walks and create work orders.
Communicate detailed instructions, information, and directions to team members in a primarily unionized environment.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Must be able to lift up to 25lb occasionally.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.