Event Staff | Part-Time | Total Mortgage Arena

Oak View Group•Bridgeport, CT

11d•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Overview Total Mortgage Arena is a sports and entertainment venue, managed by Oak View Group and is located in the heart of Bridgeport, CT. The arena is home to the Bridgeport Islanders (AHL affiliate of the New York Islanders). In addition to the various sporting events held year-round, the arena plays host to various concerts, comedy shows, expos, and family shows. We are looking for individuals that want to help create unforgettable guest experiences while also striving to provide the best customer service possible. Some of the areas in which our event staff assist include ticket taker, security (bag checking), usher and crowd management. This role pays an hourly rate of $15.69. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Requirements

Must be able and willing to: Stand and walk for four to six hours at a time
Have a flexible schedule and be able to work nights, weekends, and holidays when necessary
Work inconsistent and variable hours depending on event schedule
Read, speak and understand English (ability to speak multiple languages a plus, but not required)
Work in a variety of different environments, indoors and outdoors, which may contain loud noise, bright lights, and ranging temperatures
Must be comfortable around large crowds

Nice To Haves

ability to speak multiple languages a plus, but not required

Responsibilities

Responsibilities include, but are not limited to, ticket scanning, security screening, assisting with guest questions, responding to incidents inside the bowl and on the concourse, directing guests around the venue, etc.
Provide exceptional guest service during all events held at Total Mortgage Arena
Monitor and report any potential unsafe situations to management
Foster a positive and enjoyable environment for all guests attending an event
Find opportunities to improve the guest experience
Engage guests in a proactive manner to answer questions and communicate security requirements, while ensuring they enjoy their time in the arena
Monitor assigned areas to ensure all security requirements and arena rules are being followed
Maintain order at events, while keeping a cool head under pressure