Event Specialist

Marriott • Kapalua, HI

9h • Onsite

About The Position

The Event Specialist is responsible for coordinating and executing banquet events, ensuring all arrangements are agreeable with group coordinators/hostesses. This involves analyzing banquet event orders to determine proper setup, timelines, specific guest needs, and managing buffets and action stations. The role requires responding to and fulfilling special banquet event arrangements and following up to ensure compliance. The specialist must adhere to all company and safety procedures, maintain a professional appearance, ensure confidentiality, and protect company assets. A key aspect is providing exceptional guest service, anticipating needs, and thanking guests with genuine appreciation, all while communicating professionally and fostering positive working relationships within the team. The position also involves ensuring quality standards are met and performing various physical tasks. As part of The Ritz-Carlton, a Marriott International brand, the specialist is expected to uphold the company's "Gold Standards" which guide daily operations and contribute to its reputation for luxury hospitality, while also embracing a diverse and inclusive work environment.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.

Responsibilities

• Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable.
• Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc.
• Respond to and try to fulfill any special banquet event arrangements.
• Follow up on special banquet event arrangements to ensure compliance.
• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats (e.g., small print).
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.
• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.
• Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.

Benefits

• Dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• Actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Commitment to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Offer the chance to be proud of the work you do and who you work with.
• Opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you (as part of Marriott International).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees