Event Services Manager

Auberge Resorts•Austin, TX

10h

About The Position

Join our team as an Event Service Manager and become one of the authors of our story. As the Event Service Manager, you will be responsible for functioning as the guest liaison with the hotel operations team to execute successful events by detailing group and events sales bookings that maximize revenues and create up-sell opportunities.

Requirements

Minimum two (2) years of Event Sales experience or two (2) years in hotel Event Services, Banquet, Group Sales or an equivalent combination of education and experience.

Nice To Haves

Prior experience with the Group, and/or Social Event market segments
Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
Experience at a luxury hospitality property

Responsibilities

Complete, review, and distribute Banquet Event Orders (BEOs) and Resumes for all assigned groups.
Offer upgrade options to the guest, collect the contracted deposit(s) and obtain their client’s signature(s) on the BEOs.
Communicate group details and changes to all hotel departments. Communicate the client’s needs and activities to ensure customer’s expectations are met.
In collaboration with the GM and DOS, conduct pre-convention meetings with guest and hotel staff as needed, to ensure each event is positioned to meet the guest’s expectations, and post-convention meetings to gather feedback to recognize key associates, understand where improvements might be needed, and to inform the guest that they will be receiving a satisfaction survey.
Monitor guest room block and blocked event space to ensure the group is meeting their contractual obligations. In conjunction with the Group Reservations Coordinator, initiate release of unused guestrooms and event space on cut-off date to allow re-sale of these rooms.
Communicate with the guest if there is a risk of attrition charges due to low pickup.
Oversee and administer the payment process, in conjunction with finance, to include securing payment of invoices and ensuring the accuracy of the entire process as it relates to guests’ payment as stipulated in the sales contract.
Maintain booking activities in Delphi to include documenting accurate communication between the guest, hotel staff, and the accounting department.
Assist the Director of Sales and Director of Events with sales duties as needed including but not limited to site tours, selling catering events, etc.
In conjunction with the Group Reservation Agent, ensure group clients can make reservations and count on the hotel for accurate and timely billing by completing the following tasks: build group masters in the brand system, set up billing and routing in the brand system, follow up with client on rooming lists and enter the names in the PMS, submit commission payments through the brand commission processing system, review group no shows and work with the front office to determine appropriate next steps, review VIP group reservations and confirm they are blocked in the correct room types.
Active participation in BEO and Resume meetings, creating excitement around the upcoming groups and providing clarification on all questions
Greet all clients upon arrival and make appropriate introductions to the Banquet Manager or Captain in charge of their event.
Foster a strong relationship with the operations teams
Any and all other duties as required