Event Services Manager

AJS Hotels•Louisville, KY

22h•Onsite

About The Position

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites. Embassy Suites is one of Hilton Worldwide ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels . The company is currently hiring an Event Service Manager . The Event Service Manager is responsible for communicating with guests and meeting planners to plan and execute successful meetings and events. They will work with the Sales Department to ensure contract expectations are met and exceeded. The Event Service Manager is responsible for the event supervision by communicating with other departments and ensuring the accuracy of event details. The Event Service Manager will always conduct themselves in manner which supports the core values of AJS Hotels. The Event Service Manager shall strive to provide exceptional service to both internal and external guests at all times.

Requirements

Must have excellent written and verbal communication skills.
Must meet the demands of a fast-paced environment with the ability to multi-task.
Must be able to resolve problems with internal and external customers.
Must project a professional appearance.
2-4 years of management experience required.
Previous experience in Convention Services preferably in a convention hotel.
Excellent computer skills including Daylight Sales/Catering software system experience.
Remain in stationary position for 8 hours throughout work shift
Satisfactorily communicate with guests, management and co-workers to their understanding
Moderate to heavy lifting and carrying items for delivery
Standing and walking for prolonged periods
The ideal candidate will have the flexibility to occasionally work outside of normal business hours including some nights, weekends and holidays.

Responsibilities

Lead the safety effort by personal example
Support full hotel compliance with safety rules to further our goal of zero (0) accidents and encouragement of reporting and correcting near misses
Adhere to SOPs and other work procedures as required to assure guest satisfaction and consistencies to our customers
Immediately report all injuries to the supervisor or manager on duty
Responsible for maximizing business to exceed budget expectations.
Plan, implement and oversee assigned conventions for sales and conflict resolution.
Manage customer relationships from initial turnover from Sales through post event phase to return to sales.
Supervise contracted group room blocks for cutoffs and attrition.
Oversee and enforce program deadline dates to release meeting space not necessary for maximizing hotel revenues.
Conduct Planning Meetings and Site Inspections as per convention services departmental guidelines.
Assure client satisfaction through convention implementation as measured by event survey data.
Working with the Group Sales Manager to detail and service all confirmed group business
Conduct BEO and Resume meetings on a weekly basis to ensure department heads are aware of group need
Disseminate BEOs for group and affiliates 30 days before events.
Will coordinate all logistical details once the group is made definite by Sales, including but not limited to transportation, guest rooms, conflict resolution, event times, equipment, menus, payments, credit applications/direct bills have been approved, VIP services, etc.
Details and produces required documents such as Banquet Event Orders (BEOs) and Resumes for entire hotel operation in a timely manner by discovering the maximum amount of specific convention information to mitigate changes during on-site execution of program.
Ensure all essential communication is appropriately recorded into Delphi including but not limited to correspondence regarding billing, meeting room rental, and changes in Function Space.
Prepare post-convention reports.
Work together with other departments within the hotel to provide quality service to customers ensuring client satisfaction of all assigned conventions as measured by pre and post event survey data (Meeting Scope) to maintain a convention discipline standard of 93% or better annually.
Host definite clients visiting the hotel to include customer entertainment such as dining in hotel restaurants and/or touring the hotel.
Engage in convention meetings and assess bill with client.
Other duties as assigned.