Event Security | Part-Time | CFG Bank Arena

Oak View Group•Baltimore, MD

13d•$22•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary A member of the Event Security Team reports directly to the Director of Security and Security Manager. The position is to assure the well-being and safety of employees, tenants, and patrons at the CFG Bank Arena. The Event Security team is a vital component of the Arena in assuring safety and a positive guest service experience – a positive attitude and a positive appearance are essential. This role will pay an hourly wage of $22. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue #4 Worldwide Highest Grossing Venue - Billboard Magazine #4 Venue of the Year in North America – Venues Now CFG Bank Arena is a 14,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue includes a new exterior façade, green scaping and enhanced lighting, this iconic landmark offers guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 135+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.

Requirements

To perform this job successfully, an individual must possess the ability to perform all essential duties and responsibilities in a satisfactory manner.
Work flexible shifts, including mornings, nights, overnights, weekends, and holidays depending on event schedule.
Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Provide exceptional customer service to all guests.
Possess a positive attitude and facilitate teamwork and respect among co-workers.
Welcome guests, provide directions, and answer any questions that may arise.
Monitor, patrol, secure areas of the arena and check/monitor credentials.
Provide assistance to guests with special needs or wheelchair access.
Resolve guest complaints quickly and exceed the guests’ expectations.
Enforce building policies and event procedures.
Maintain order and ensure crowd safety.
Assist and direct guests in a variety of situations including emergencies.
Perform wanding of patrons and monitor entry of patrons through metal detectors.
Communicate efficiently and clearly with co-workers/supervisors.
Follow all incident procedure protocols and documentation when necessary.
Other duties as assigned.