Event Promotions Assistant

Hustle Notice Biz • Kansas City, MO

3d • $48,000 - $52,000

About The Position

Job Description: We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with exceptional support and assistance. As a Customer Support Specialist, you will engage with customers via various channels, including phone, email, and live chat, helping to resolve issues, answer queries, and ensure a positive experience.

Requirements

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Proven experience in a customer support role or similar position.
• Excellent verbal and written communication skills and a strong command of English.
• Strong problem-solving abilities and a proactive mindset.
• Familiarity with customer service software and CRM systems.
• Ability to work effectively in a team environment and independently when required.

Responsibilities

• Act as the first point of contact for customer inquiries through various channels.
• Provide accurate information and guidance to customers regarding products and services.
• Resolve customer complaints in a timely and effective manner, ensuring customer satisfaction.
• Document customer interactions and maintain detailed records of inquiries and resolutions.
• Collaborate with internal teams to escalate issues when necessary and follow up until resolved.

Benefits

• Opportunities for professional growth and career advancement.
• Comprehensive training and ongoing support.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• A collaborative and innovative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED