Event Manager - The Bankers Alley Hotel Nashville, Tapestry Collection by Hilton

Hilton•Nashville, TN

About The Position

Located just steps from Broadway’s iconic honky-tonks, The Bankers Alley Hotel Nashville, Tapestry Collection by Hilton is the only Hilton corporate-managed hotel in Tennessee. Blending art, music, and historic charm, our property offers a truly unique experience in the heart of downtown Nashville. Due to a recent promotion, we are excited to invite applications for an Event Manager to join our team. This role presents an excellent opportunity to plan and execute social and group events while creating memorable, lasting experiences for our guests in a vibrant and distinctive setting. What will I be doing? Executes written sales agreement for moderately sized and moderately complex events characteristically limited up to 300 cumulative room nights. Maintains liaison between the customer and their representatives and the hotel by directing each department within the hotel as to their specific role in the pre-planning and execution of on-site convention. Maximizes revenues and controls expenses through effective negotiation of services and accurate forecasting. Responsible for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with hotel/company. Initiates verbal and written communication (group resume, weekly pick up, post event report, call reports, banquet event orders etc.) with customer and internal team in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process. Analyzes customers’ service and product needs and financial issues of in-house groups; and within parameters authorizes on behalf of the General Manager appropriate resolution of customers’ concerns while maintaining profitability. Represents the hotel to customers in the role of executing negotiated group sales agreements including but not limited to room blocks, food and beverage, exhibits and associated products and services. This includes but is not limited to negotiation of pricing and terms and conditions of products, labor and services not specifically articulated in master agreement. Negotiates service agreements with companies and organizations affiliated with group business. Negotiates vendor partner agreements. Directs customer services via site visits, board meetings, menu testing, and planning meetings for definite and potential groups. The Event Manager would manage billing for their specific events including invoicing, deposits, payments unless direct billed, then will handle invoice only. Participates in internal and external meetings as determined by the Director of Sales i.e., forecast, menu review, department, citywide pre-cons, operational department pre shifts etc. Participates in internal and external training and industry events, i.e., Customer Focus Meetings & Conventions, Front Line Leadership, CPR, ACOM Institute etc. Participates in development and measurement of personal and team goals and action plans. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Directly assists customers as necessary, which may require moving of up to 20lbs Performs other duties and responsibilities as assigned or required. #LI-JW1

Requirements

Minimum Years of Experience: 1+ years for hotel experience
Flexible scheduling required based off groups in house

Nice To Haves

Knowledge of the hotel property management systems (Delphi.fdc)
Sales and/or events experience

Responsibilities

Executes written sales agreement for moderately sized and moderately complex events characteristically limited up to 300 cumulative room nights.
Maintains liaison between the customer and their representatives and the hotel by directing each department within the hotel as to their specific role in the pre-planning and execution of on-site convention.
Maximizes revenues and controls expenses through effective negotiation of services and accurate forecasting.
Responsible for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with hotel/company.
Initiates verbal and written communication (group resume, weekly pick up, post event report, call reports, banquet event orders etc.) with customer and internal team in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process.
Analyzes customers’ service and product needs and financial issues of in-house groups; and within parameters authorizes on behalf of the General Manager appropriate resolution of customers’ concerns while maintaining profitability.
Represents the hotel to customers in the role of executing negotiated group sales agreements including but not limited to room blocks, food and beverage, exhibits and associated products and services. This includes but is not limited to negotiation of pricing and terms and conditions of products, labor and services not specifically articulated in master agreement.
Negotiates service agreements with companies and organizations affiliated with group business.
Negotiates vendor partner agreements.
Directs customer services via site visits, board meetings, menu testing, and planning meetings for definite and potential groups.
The Event Manager would manage billing for their specific events including invoicing, deposits, payments unless direct billed, then will handle invoice only.
Participates in internal and external meetings as determined by the Director of Sales i.e., forecast, menu review, department, citywide pre-cons, operational department pre shifts etc.
Participates in internal and external training and industry events, i.e., Customer Focus Meetings & Conventions, Front Line Leadership, CPR, ACOM Institute etc.
Participates in development and measurement of personal and team goals and action plans.
Directly assists customers as necessary, which may require moving of up to 20lbs
Performs other duties and responsibilities as assigned or required.

Benefits

Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment
Vision, dental, life and disability insurance
Mental Health Resources
Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment.
Go Hilton travel discount program: 100 nights of discounted travel per calendar year
Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to your pay when you need it through DailyPay
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Inclusive family-building and fertility benefits
Expanded bereavement leave.
Adoption Assistance program
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Complimentary Team Member Lunches Daily
Team Member Parking
Catering and Events Incentive
Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout