Event Manager, Swedish Hill Aspen Art Museum

MML Hospitality•Aspen, CO

3d•$70,000 - $75,000

About The Position

We seek an experienced and dynamic Events Operations Manager to join our team in Aspen, Colorado. The successful candidate will manage all aspects of event planning and execution, oversee guest communications, and contribute to the smooth operation of events at The Aspen Art Museum, offsite catering, and occasional buyouts of our restaurants. This role is crucial in ensuring the satisfaction of our guests and, therefore, requires strong organizational skills, proficiency in event management software, and the ability to provide exceptional customer service.

Requirements

Minimum 5 years of experience in a similar role – strong preference for candidates who have worked in venue and catering sales.
Strong management skills with a focus on customer experience.
Solution-oriented, creative, and able to work independently.
Excellent verbal and written communication skills.
Highly organized with strong attention to detail.
Results-oriented and entrepreneurial-minded.
Proficient in Tripleseat, MS Office, Google applications.
Local travel is required.
Flexibility to work extended or irregular hours, including nights, weekends, and holidays.
Ability to lift to 50 pounds, stand for long periods, and move between locations frequently.
Ability to handle multiple tasks, prioritize work, and maintain composure under pressure.

Responsibilities

Proactively identify and pursue new business opportunities for hosting events, such as weddings, corporate events, private parties, fundraisers, and other special functions.
Manage inbound inquiries and guest communication through email, TripleSeat, phone, and in-person interactions, ensuring prompt response to all inquiries within 48 business hours.
Cross-sell properties based on needs of event and availability. Conduct compelling venue site tours showcasing venue capabilities and selling points.
Accurately write catering proposals, contracts and Banquet Event Orders to ensure seamless service and client satisfaction.
Report on monthly/quarterly KPIs , including sales performance, lead generation and conversion, competitive sets, and guest satisfaction.
Coordinate with the Culinary team, Beverage team, and Director of Events to plan and develop menus, including pricing, matrices for service, and identifying OS&E needs.
Together with the museum, manage outsourced vendor services, including placing and confirming orders, communicating event details, directing on-site, and processing invoices as needed.
Work with the museum to ensure that all event insurance certificates, licenses and permits required are obtained in a timely manner
Coordinate with the museum's curatorial and collections teams to ensure events are compliant with museum policies and do not interfere with exhibitions or other programming.
Together with catering event leads, manage the inventory of OS&E and uniforms, including collection and laundering of uniforms through the laundering service.
Help develop staff for events and handle scheduling for museum and offsite events.
Work with management teams to reconcile event checks in Toast.
Participate in regular meetings and cross-departmental projects.