Event Manager | Full-Time | NOW Arena

Oak View Group•Hoffman Estates, IL

14d•$48,000 - $50,000

About The Position

The Event Manager at NOW Arena is hands-on event management .The ideal candidate is a creative, highly organized professional who can seamlessly pivot between planning and servicing events, coordinating staff , and managing rental inquiries Hideaway Brew Garden. This position plays a key role in enhancing the guest experience, driving awareness and attendance for events, elevating the brands of both venues, and supporting internal and external partners. The Event Manager must possess excellent communication skills, strong attention to detail, and the ability to lead teams in a fast-paced, events-driven environment. The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event including coordinating with promoters, tour management, artist management and production companies; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and tour/show satisfaction and experience. Additional duties include oversight of outdoor summer music venue, Hideaway Brew Garden adjacent to the Arena.

Requirements

Bachelor’s degree in Hospitality, Event Management, Business, or related field preferred.
3-5+ years of experience in events, marketing or a similar role within a venue, entertainment facility, hospitality setting, or agency..
Strong writing, editing, and communication skills.
Ability to direct, motivate, and manage staff effectively.
Excellent organizational skills and the ability to multitask under time-sensitive conditions.

Responsibilities

Advance, plan, service, and supervise assigned events from booking through completion.
Act as primary liaison between clients, promoters, vendors, and venue departments.
Oversee event day operations, including staff briefings, load-in/load-out coordination, and issue resolution.
Recruit, train, schedule, and supervise event staff; maintain staffing levels appropriate to each event.
Prepare and distribute event sheets, layouts, timelines, and communication documents.
Work closely with security teams, public safety officials, and municipal partners to ensure safe and successful events.
Maintain event equipment such as radios, credentials, and access tools.
Assist with pre-event financial estimates and post-event settlements.
Handle event-related inquiries, resolve issues professionally, and ensure a top-tier guest experience.
Serve as Manager on Duty as assigned, including nights, weekends, and holidays.
Manage Hideaway Brew Garden rental inquiries, conduct site walkthroughs, and coordinate booking details with clients.
Develop rental packages for Hideaway Brew Garden including pricing options, and promotional materials to support revenue goals.
Oversee event setup, staffing, and customer communication for private rentals and special programming.
Create, schedule, and publish engaging content across NOW Arena and Hideaway Brew Garden social media platforms.
Manage influencer outreach, negotiation, and collaboration to support event awareness and brand visibility.
Work with Marketing department to ensure accurate and updated information about upcoming events, programs, and venue features.
Support venue and event marketing plans, working closely with internal stakeholders, promoters, and partners.
Assist Marketing department with email marketing strategy, database growth, and content creation for newsletters and promotional messaging regarding events.
Maintain relationships with local partners, community organizations, and media, and industry influencers.
Ensure consistent brand standards across all materials and communications.