Event Manager

PCH Hotels & Resorts • Opelika, AL

11h

About The Position

As a member of our hospitality team, the primary responsibility of an Event Manager is to ensure the flawless execution of hotel events by meticulously coordinating with sales, hotel departments, and guests. Throughout the event planning and execution process, keen organizational skills and attention to detail will ensure that every aspect of the event runs smoothly. Collaborating closely with the sales team, this role will facilitate a seamless transition from sales to Event Operations, ensuring that all event details and requirements are communicated to create extraordinary and memorable experiences for our guests. Coordinates and maintains effective verbal and written communication with customers, both internal and external, throughout the event process and follows up with customers after events to ensure satisfaction and address any concerns. Serves as a liaison between field salespersons and customers during the entire event process, including pre-event, event, and post-event stages. Takes charge of overseeing the entire customer experience from file turnover to the post-event phase, ensuring a seamless handover back to the sales team. Leads pre-event and post-event meetings for assigned groups and convention services, facilitating various other meetings as needed, such as Banquet Event Order meetings and block reviews. Manages group room blocks and meeting space allocations for assigned groups, utilizing resources like Marriott Global Source, Training Energizers, and eTools (e.g., eRooming Lists, eProposals, Passkey) to streamline processes. Adheres strictly to all standards, policies, and procedures governing event management and ensures compliance throughout the event planning process. Keeps abreast of current trends in event management and event design, incorporating innovative ideas to enhance customer experiences. Interacts with guests to gather feedback on product quality and service levels, promptly addressing and resolving any guest problems or complaints. Conducts pre- and post-event meetings with convention services to review and communicate group needs and feedback, ensuring seamless event execution. Actively seeks feedback from hotel departments to identify areas for improvement and enhance the overall experience for Event Planners. Skillfully up-sells products and services to customers throughout the event process, maximizing revenue opportunities. Participates in customer site inspections and supports the sales process as needed to showcase the hotel's offerings to potential clients. Efficiently manages customer budgets to optimize revenue generation while meeting the specific needs and requirements of each customer. Accurately forecasts group sleeping rooms and event revenue for convention services, ensuring proper planning and resource allocation. Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact on our sales strategy and customer experience. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests. As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including: Competitive salary + annual bonus Full health benefits with multiple packages to choose from to meet your needs, including FSA and HSA options 401k with matching Extensive travel, golf, F&B, and retail discounts And much more! If you’re ready to elevate your career in hospitality sales and be part of a team that strives for excellence, we’d love to hear from you! Apply now to join Auburn Marriott Opelika Resort & Spa at Grand National and help us continue our tradition of excellence.

Responsibilities

• Ensure the flawless execution of hotel events by meticulously coordinating with sales, hotel departments, and guests.
• Collaborate with the sales team to facilitate a seamless transition from sales to Event Operations.
• Coordinate and maintain effective verbal and written communication with customers throughout the event process.
• Serve as a liaison between field salespersons and customers during the entire event process.
• Oversee the entire customer experience from file turnover to the post-event phase.
• Lead pre-event and post-event meetings for assigned groups and convention services.
• Manage group room blocks and meeting space allocations for assigned groups.
• Adhere strictly to all standards, policies, and procedures governing event management.
• Keep abreast of current trends in event management and event design.
• Interact with guests to gather feedback on product quality and service levels.
• Conduct pre- and post-event meetings with convention services to review and communicate group needs and feedback.
• Actively seek feedback from hotel departments to identify areas for improvement.
• Skillfully up-sell products and services to customers throughout the event process.
• Participate in customer site inspections and support the sales process as needed.
• Efficiently manage customer budgets to optimize revenue generation.
• Accurately forecast group sleeping rooms and event revenue for convention services.

Benefits

• Competitive salary + annual bonus
• Full health benefits with multiple packages to choose from to meet your needs, including FSA and HSA options
• 401k with matching
• Extensive travel, golf, F&B, and retail discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees