Event Manager

AT&T Performing Arts Center•Dallas, TX

29d

About The Position

The Event Manager is responsible for planning and executing events ranging from performances and galas to meetings, festivals, and rentals. Acting as the central point of contact, the Event Manager coordinates across departments—production, box office, front of house, security, and facilities—to ensure each event runs smoothly. This role requires equal focus on pre-event planning, real-time problem solving, and post-event evaluation. Providing outstanding customer care to create a positive, memorable experience is essential. The Event Manager must be comfortable working both independently and collaboratively, often under tight deadlines. The schedule for this role includes regular daytime hours as well as frequent nights, weekends, and some holidays. This position requires a strong understanding of event and production operations, including client management, event coordination, and team leadership. Due to the dynamic nature of the Center, the Event Manager will also support additional duties as needed. The ideal candidate is detail-oriented, highly organized, and an exceptional team player with excellent interpersonal skills. They should thrive in a fast-paced, ever-changing environment while maintaining a high level of professionalism. A self-starter mentality, sound independent judgment, and a positive attitude aligned with the Center’s Core Values are all essential to success in this role.

Requirements

Bachelor’s degree in a related field from an accredited university, or an equivalent combination of education and related professional experience as determined by the hiring department
Minimum of three years of education and/or professional experience in events, entertainment, or related industries
Ability to work a flexible schedule, including frequent nights, weekends, and holidays
Proven ability to establish priorities and manage multiple projects simultaneously in a fast-paced environment
Strong computer skills, including proficiency in Microsoft Word and Excel
Excellent interpersonal and communication skills, with the ability to work effectively with a wide range of personalities
Exceptional organizational skills and a strong attention to detail

Nice To Haves

Proficiency in CAD software
CVP or CMP certification
Trained Crowd Manager certification

Responsibilities

Serve as the primary point of contact for clients, promoters, resident companies, and internal stakeholders throughout the event process
Welcome clients and patrons with professionalism, warmth, and a commitment to the Center’s mission
Plan and manage event logistics, including scheduling, staffing, and operational needs
Lead pre-event meetings and walk-throughs to ensure alignment across departments
Oversee on-site event management, serving as the decision-maker for logistics, client requests, and unexpected challenges
Ensure all events comply with Center policies, safety regulations, and contractual obligations
Support budget tracking and cost management for assigned events
Ensure that all event and patron spaces are in order and present a safe and inviting environment
Coordinate with front of house, box office, concessions, parking, housekeeping, catering, production, and security teams to ensure clear communication and smooth event operations
Oversee audience flow, seating, lobby management, and accessibility accommodations
Ensure compliance with safety and emergency procedures; act as the point of contact for incidents and client concerns
Manage client concerns with professionalism, empathy, and authority, modeling best practices in guest services
Serve as the on-site contact during performances and events, providing support and resolving issues as needed
Serve as a highly visible, approachable presence, modeling hospitality, equity, and community
Be present through the conclusion of the performance or event and load-out, ensuring that all vendors and clients have fully exited the campus before leaving
Prepare detailed post-event reports documenting attendance, incidents, and feedback
Keep the Lead Event Manager promptly and fully informed of any situation that requires immediate management attention
Complete Weekly Office Hours Checklist consistently
Serve as lead Event contact for assigned resident company performances
Attend all pre-show meetings
Create and distribute event notes, updating as needed
Ensure the Center's core values are being adhered to
Other duties as assigned