Event Facilitator

NASHVILLE SYMPHONY ASSOCIATION•Nashville, TN

106d•Onsite

About The Position

Part-time Event Facilitator Reports to: Sr. Event Sales Manager Primary Responsibilities: Serve as an onsite representative for caterers, rental clients, event planners and vendors on event days Serve as a point of contact with Stewarding, Security, Production, Housekeeping, Maintenance, and other SSC departments Maintain concise, accurate, and team-oriented communication when making requests for clients, vendors, and staff Contact Event Supervisor with issues or changes affecting day of operations Oversee the set-up and break-down of all events, including third-party equipment when necessary Follow BEO instructions, report back any changes Prepare the event closing report after each event and submit it to the Event Supervisor Work with the Event Manager and Event Supervisor to evaluate and address any event issues and provide suggestions for improvement Act and dress in a professional manner at all times Monitor unsecured areas and alert Security of potential issues Ensure a high standard of customer service and satisfaction QualificationsQualifications Associates degree required or equivalent combination of education and 1-2 years of experience; Bachelor's degree preferred At least one year of catering and event management experience, preferably from within a high-end catering/event environment Specific knowledge of concerts, meetings, catered functions and special events such as galas Ability to work flexible and varied hours, including nights, weekends and/or holidays Excellent written and verbal communication skills, including the ability to effectively explain technical and/or event-related concepts across a wide range of client types (donors, community leaders, musicians, industry trade groups, event organizers, and others) Excellent customer service skills and a commitment to client satisfaction Ability to work as a team member with a positive, helpful attitude in developing creative responses and solutions to needs and issues; ability to maintain the strictest of confidence as required Ability to work independently and display sound judgment Strong ability to handle multiple projects and priorities

Requirements

Associates degree required or equivalent combination of education and 1-2 years of experience; Bachelor's degree preferred
At least one year of catering and event management experience, preferably from within a high-end catering/event environment
Specific knowledge of concerts, meetings, catered functions and special events such as galas
Ability to work flexible and varied hours, including nights, weekends and/or holidays
Excellent written and verbal communication skills, including the ability to effectively explain technical and/or event-related concepts across a wide range of client types (donors, community leaders, musicians, industry trade groups, event organizers, and others)
Excellent customer service skills and a commitment to client satisfaction
Ability to work as a team member with a positive, helpful attitude in developing creative responses and solutions to needs and issues; ability to maintain the strictest of confidence as required
Ability to work independently and display sound judgment
Strong ability to handle multiple projects and priorities

Responsibilities

Serve as an onsite representative for caterers, rental clients, event planners and vendors on event days
Serve as a point of contact with Stewarding, Security, Production, Housekeeping, Maintenance, and other SSC departments
Maintain concise, accurate, and team-oriented communication when making requests for clients, vendors, and staff
Contact Event Supervisor with issues or changes affecting day of operations
Oversee the set-up and break-down of all events, including third-party equipment when necessary
Follow BEO instructions, report back any changes
Prepare the event closing report after each event and submit it to the Event Supervisor
Work with the Event Manager and Event Supervisor to evaluate and address any event issues and provide suggestions for improvement
Act and dress in a professional manner at all times
Monitor unsecured areas and alert Security of potential issues
Ensure a high standard of customer service and satisfaction