Event Assistant

IslandWood•Bainbridge Island, WA

30d•$21 - $21•Onsite

About The Position

IslandWood’s mission is to provide exceptional learning experiences to inspire lifelong environmental and community stewardship; our 250-acre campus is located on Bainbridge Island. The Event Assistant is responsible for onsite delivery of event details required for smooth operations of conferences, retreats, weddings, auctions, special events, and community programs at IslandWood to ensure exceptional customer experience and demonstrate IslandWood's core values that enable teams and individuals to succeed with shared respect and purpose; be welcoming, engaged, curious, accountable, and adventurous. We encourage diverse applicants because we believe having a staff that authentically reflects the community, we serve is critical to our ability to be culturally responsive. We believe nature enhances meetings, weddings, retreats, and conferences by fostering the time and space for deeper thought, reflection, and connection. IslandWood is the quintessential rustic Pacific Northwest backdrop for any event. During their stay event guests explore the forested trails, pond, meadow, garden, two treehouses, suspension bridge and canopy tower. The natural beauty of our property is surpassed only by the simple, thoughtful elegance of our kitchen’s cuisine. Hosting an event at IslandWood financially supports the exceptional justice-oriented environmental education programs.

Requirements

Minimum 1 year of experience in the customer service/hospitality industry or coordinating events.
Professional customer service and clear communication skills.
Ability to take initiative and prioritize tasks; problem-prevention and problem-solving skills.
Willing and available to work evening and weekend shifts, as needed.
Commitment to support IslandWood’s work towards social justice, equity, diversity, and inclusion in the workplace.
Must be able to comply with and maintain a drug-free work environment.
Must pass child safety screening procedure; post-offer.

Responsibilities

Graciously and professionally welcomes and supports guests during their event and stay.
Coordinates details and on-site changes with guests as well as internal teams to ensure a safe and exceptional experience within the capabilities and requirements of IslandWood.
Ensures that meeting spaces and lodging are ready and available for guests as scheduled.
Ensures that delivery tasks scheduled on group’s agenda are fulfilled per client and guest needs.
Checks in with guests, hospitality services, and the kitchen to make sure operations are running as scheduled and communicates changes in a timely manner to uphold quality delivery.
Ability to make initial assessment in an emergency or contact the appropriate party on the IslandWood emergency contact list or outside agency (911).
Operational knowledge of key components required for programs when other staff are not available (gate codes, keys, security system, AV operations, phone needs, etc.)
Assists with coordinating pre-event procedures; welcome notes, signs, keys, registration and marketing materials, rooming lists, etc., with necessary departments in a timely manner.
Provides lead coverage when the Event Planner or Event Assistant Lead is not on site.
Completes other tasks and special projects as assigned by the Event Assistant Lead or Event Planners.