Evening Shelter Associate

Catholic Charities Archdiocese of Denver • Denver, CO

11d • $24

About The Position

Overnight Shelter Associate- Samaritan House OUR PURPOSE Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement. Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded. Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants. PURPOSE OF POSITION: A Shelter Associate at Catholic Charities: Follows procedures and guidelines set forth in operating guidelines manual(s) to help maintain structure and order in the living environment Accurately and promptly completes all required documentation/data, including entering relevant participant information in daily logs before ending shift assignment. Mains current knowledge of on-going events and changes by reading old logs Enforces shelter rules uniformly and consistently. Responds appropriately to needs and crisis situations, such as mediating basic interpersonal problems between participants and summoning emergency personnel Strives to make volunteers and guests feel welcome. Communicates with other staff to resolve problems with individual participants. Completes necessary records and reports, including on the computer or manually, as directed. Distributes and inventories supplies. Provides appropriate information and referrals. Keeps supervisor informed on shelter developments. Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics. Reflects Catholic Charities’ commitment to treating all persons with dignity and respect. Uses creativity and innovation in program development and service delivery. Maintains confidentiality of participant and agency information. Regular and predictable attendance. Adheres to Agency confidentiality and HIPAA expectations. Is responsible for answering phone and providing internal referrals and external referrals to community partners. Assists safety desk in verifying urine analysis results and completing breathalyzers.

Requirements

• Experience working with people in crisis
• Ability to remain calm in stressful and/or emergency situations
• Ability to effectively communicate verbally and in writing
• Basic knowledge of word processing and typing ability to enter participant information
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the participant population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse participant base.
• Attended some college working towards an associate or bachelor’s degree (BA/BS); and 3 to 6 months of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Follows procedures and guidelines set forth in operating guidelines manual(s) to help maintain structure and order in the living environment
• Accurately and promptly completes all required documentation/data, including entering relevant participant information in daily logs before ending shift assignment.
• Maintains current knowledge of on-going events and changes by reading old logs
• Enforces shelter rules uniformly and consistently.
• Responds appropriately to needs and crisis situations, such as mediating basic interpersonal problems between participants and summoning emergency personnel
• Strives to make volunteers and guests feel welcome.
• Communicates with other staff to resolve problems with individual participants.
• Completes necessary records and reports, including on the computer or manually, as directed.
• Distributes and inventories supplies.
• Provides appropriate information and referrals.
• Keeps supervisor informed on shelter developments.
• Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
• Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of participant and agency information.
• Regular and predictable attendance.
• Adheres to Agency confidentiality and HIPAA expectations.
• Is responsible for answering phone and providing internal referrals and external referrals to community partners.
• Assists safety desk in verifying urine analysis results and completing breathalyzers.

Benefits

• Training: We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more.
• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance.
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is in included.)
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave.
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.
• Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees