Harvest Pointe Evening Operations Coordinator

Thornapple Manor•Hastings Township, MI

8d•$23 - $25•Onsite

About The Position

The Evening Operations Coordinator plays a pivotal role in the smooth functioning of Assisted Living operations during the evening hours. This position is essential for ensuring that all departments operate efficiently and effectively, directly impacting resident care and staff coordination. The Coordinator will oversee the daily operational activities, ensuring that all operational protocols are adhered to and that the facility maintains a high standard of care in alignment with healthcare policies and regulations. The Evening Operations Coordinator will work closely with the day shift supervisor, staff, and healthcare professionals to facilitate communication and resolve any issues that may arise during evening shifts. A key aspect of this role is to monitor resident care, manage staffing needs, oversee Meals on Wheels distribution, and ensure that all resources are allocated appropriately. The Coordinator will also take on leadership responsibilities by providing guidance and support to evening shifts and conducting regular evaluations of procedures to improve operational efficiency. This position requires a detail-oriented individual who can oversee multiple tasks simultaneously while maintaining a calm and professional demeanor. If you have a passion for healthcare operations and a dedication to enhancing resident experience, we invite you to apply for this meaningful position.

Requirements

A high school diploma or equivalent is required to ensure effective communication and literacy skills.
Working knowledge of ServSafe food safety standards is required, with the ability to apply best practices during evening operations; ServSafe certification preferred or willingness to obtain within a designated timeframe.
Demonstrate the ability to exercise sound independent judgment and take full accountability for assigned operations, while remaining open to innovative service methods and collaborative solutions.
Navigate diverse social interactions with residents, families, and regulatory agencies using high levels of tact, diplomacy, and a welcoming, cheerful disposition.
Maintain a patient and respectful approach when interacting with residents of varying cognitive and maturity levels, ensuring an environment of warmth and dignity.
Proficiently read, write, and speak English to facilitate clear communication of resident needs and maintain seamless operational flow with team members and guests.
Demonstrated ability to utilize the Microsoft Office Suite (including Word, Excel, and Outlook) and efficiently navigate PointClickCare for accurate documentation and operational support.
Maintain the physical ability to remain active and mobile throughout the shift, including the capacity to lift, push, or pull up to 50 lbs. as required.
Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of the position can be fully met.
Demonstrate the mental fortitude to remain calm and effective in high-stress or emotionally charged situations, including interactions with residents experiencing distress or hostility.
Utilize sufficient sensory and cognitive abilities to work independently, manage shifting priorities, and ensure the safety of the community.
Possess the ability to analyze and interpret complex health information and make informed decisions.
Possess the physical health and situational awareness necessary to assist in resident evacuations and respond to emergency call-backs during critical events or severe weather.

Nice To Haves

While comprehensive on-the-job training is provided, a foundational understanding of healthcare terminology and person-centered care practices is highly recommended to better serve our residents.
A commitment to ongoing learning and the ability to adapt to modern assisted living hospitality trends.
Champion a positive community culture that prioritizes the holistic health and well-being of residents and fellow staff members.

Responsibilities

Respect the resident’s private living space as their home by always knocking before entry and handling all personal information with strict confidentiality.
Cultivate meaningful connections with residents, creating an atmosphere of genuine interest, calm, and positive energy throughout the community.
Build strong rapport with inter-departmental teams to ensure operations are fully integrated into the holistic care of our residents.
Act as a key point of contact for resident feedback during the evening, promptly sharing suggestions or concerns with leadership to continually elevate the community experience.
Report all allegations of resident abuse and/or misappropriation of resident property immediately.
Must be able to relay information concerning a resident’s condition.
Collaborate with the Dining Services Manager for menu development for the Barry County community outreach initiative, ensuring high-quality, nutritionally balanced meals are provided to homebound residents.
Partner seamlessly with the Barry County Commission on Aging (COA) to align culinary operations with the regional Meals on Wheels mission, supporting resident independence and dignity.
Execute the preparation and staging of community meals to ensure delivery time and consistent adherence to food safety and temperature standards across the county.
Serve as a culinary liaison for programs with day shift operations.
Facilitate the orientation of new team members, providing guidance on community standards and fostering a supportive introduction to the evening operations.
Serve as a knowledgeable resource for residents, families, and team members by clearly articulating community policies and procedures for evening operations.
Proactively cultivate professional partnerships across all departments to ensure a cohesive and seamless living experience for every resident.
Curate a positive working atmosphere defined by warmth, genuine personal interest, and a sense of calm, ensuring the community feels like home for residents and guests alike.
Maintain active certification and up-to-date knowledge of OSHA and CDC protocols, including hazard communication and infection control, to ensure the highest safety standards for the community.
Engage in ongoing community in-service training and continuing external education programs to remain at the forefront of trends within the Assisted Living industry.
Participate in staff and community-wide training initiatives that enhance the overall quality of life and service delivery for residents.
Maintain a pristine, hygienic working environment, ensuring all surfaces and equipment exceed regulatory standards and resident expectations.
Systematically monitor and coordinate resident care resources, supplies, and support services to ensure staff have what they need to provide consistent, high-quality care throughout the evening shift.
Assess staffing coverage and care-related resources in real time, addressing gaps and coordinating support to ensure uninterrupted resident care and smooth evening operations.
Maintain a safe, organized, and responsive care environment by proactively monitoring safety risks, supporting proper incident response, and ensuring adherence to community policies and regulatory standards, prioritizing the well-being of residents and staff.