Evening Front of House Manager (3880 Fettler Park Dr.)

Chick-fil-A•Dumfries, VA

37d•Onsite

About The Position

Chick-fil-A Dumfries is seeking talented individuals to join our leadership team. Being a leader at Chick-fil-A offers the opportunity to guide a team toward achieving restaurant goals, fostering community, and positively impacting guests and fellow staff members while driving innovation and business growth. We are seeking experienced and skilled front-of-house restaurant managers with exceptional skills who will effectively manage a store and maintain attention to detail. Our store manager candidates must maintain constant contact with both staff and customers. They will work closely and report to the Director of Operations. They set the standard for "Operational Excellence" and lead by example while mentoring and developing the Front of House Team. They need to ensure their staff provides the highest quality customer service and monitor the overall financial performance of the store. They must be prepared to deliver daily excellence across a full spectrum of operational activities at both operational and tactical levels. They must greet the staff and customers, provide them with what they need, offer intelligent recommendations and suggestions, foster customer and brand trust, assist the staff with any requests, and ensure they have a great experience. More importantly, a store manager candidate should be reliable, accommodating, courteous, and friendly.

Requirements

Commercial awareness
Confidence
Resourcefulness
Organizational skills
Teamworking skills
Verbal communication skills
Numerical skills
Basic IT/computer skills
Enthusiasm
Executive skills
Problem-solving skills
Analytical skills
Detailed oriented
Multitasking skills
Showing initiative
Setting a good example
High school diploma or equivalent
Able to work Fridays and Saturdays

Nice To Haves

Bachelor's in Business or similar fields
Five years of experience in restaurant leadership/management
Currently ServSafe Certified

Responsibilities

Deliver a remarkable dining experience for all guests
Run shifts efficiently with or without other leaders
Work with other leaders and staff cohesively
Deal with customer complaints and queries
Ensure the team is working fast, being productive, and accurate
Oversee, coach, train, and evaluate the performance of FOH staff and give feedback
Maximize profitability and productivity
Keep the team accountable with all systems and processes
Make quick decisions that will safely and positively affect the restaurant
Execute all systems that ensure a refreshingly clean environment
Motivate staff to meet sales targets
Ensure compliance with safety and health regulations
Liaise with leadership
Provide opportunities for staff advancement
Ensure the restaurant complies with all procedures, processes, and systems required by Chick-fil-A and the restaurant
Thoroughly understand and know how to work every position
Able to step in as often as needed in any position
Vigilant attention to the organization and appearance of the Front of House and any areas used by the Front of House
Cash management
Maintain financial and statistical records
Perform opening and/or end-of-day procedures
Inventory management
Maintain accurate reporting
Deliver daily FOH performance reports to all leaders
Meet or exceed Chick-fil-A quality requirements
Morning managers must be able to arrive before the opening time of the restaurant
Night managers must be able to stay later than the restaurant's closing time
Assist in all cleaning tasks
Work between 2:00 pm - 11:00 pm
Open the restaurant on time with another team member

Benefits

A fun work environment where you can positively influence others
Flexible scheduling (and closed on Sundays)
Learning first-hand from experienced Operator and Restaurant Leaders
Intentional growth and development to help you reach your professional goals
Scholarship opportunities with Chick-fil-A Corporation and the Operator
Good grade incentives for those in high school and pursuing a higher education
Paid online tuition to attend Point University for employees who work 25+ hours weekly
Food credit towards meals during break
Paid Health insurance for personal coverage
Paid Dental for personal coverage
Paid Vision for personal coverage
Paid vacation for full-time leaders starting after one full calendar year
401K with a match of 3% from the Operator for qualifying employees and profit sharing
Incentives for achieving objectives following six months of employment
Competitive pay