Evening Circulation and Reserve Supervisor

Dartmouth College • Hanover, NH

48d • Onsite

About The Position

This position oversees all aspects of the circulation and reserve service areas at Baker-Berry Library and collaborates with other library departments to meet patron information needs. The role is expected to support staff through training and documentation to ensure high-quality service for patrons, whether in person, via email, or through virtual assistance. The supervisor may be assigned to alternate schedules, including weekends. This is a fully onsite position. Regular work hours are Monday - Friday 1:30 p.m. to 10:30 p.m.

Requirements

• Bachelors plus 3-5 years' experience or equivalent combination of education and experience
• At least three years of library experience preferably in public service.
• Excellent supervisory, organizational and communication skills.
• Superior skills in diplomacy, conflict-resolution and consensus-building.
• Experience using a library automated circulation system or the equivalent.

Nice To Haves

• ALA-accredited MLS/MLIS.
• Experience collecting and analysing data to inform decision making.
• Experience with community outreach and marketing of services.

Responsibilities

• Hires, trains, supervises, and evaluates staff. Convenes regularly scheduled staff meetings to discuss workflow, procedural, or policy changes; provides training opportunities to ensure staff are proficient in a changing environment.
• Schedules staff and students at Baker-Berry Library service desks and works with other library access service points to ensure adequate coverage. Participates in all aspects of direct patron service, including information requests via email, phone, and chat services.
• Provides direct administrative and operational support to the Baker-Berry Library Public Services Manager. Leads or assists with projects to streamline circulation and reserve workflows, improve communication across teams, and reduce inefficiencies.
• Participates in the system-wide planning, testing, and implementation of circulation/reserve policies, procedures, and services; consults with other Access Services supervisors to coordinate shared services; works with unit supervisors throughout the Library to ensure mutually effective procedures and policies that impact circulation/reserve operations.
• Participates in committees and task forces representing circulation and reserve services. Actively engages in ongoing professional development. Contributes to the profession through involvement in relevant regional and national professional associations.
• Shares responsibility for overseeing building maintenance, security, and emergency planning.
• Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees