Full-Time Evening Call Specialist (In Office Position)
About The Position
FirstLink is looking for multiple Full-Time Evening Call Specialists. The Call Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills. This position will work 40 hours/week, Sunday-Thursday or Tuesday-Saturday, and be part of a holiday rotation. FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday. Are you ready for an exciting opportunity? Apply today!
Requirements
- Must have a high school diploma or GED
- Must be 18 years of age or older
- Must be able to read, write, and follow oral or written instructions
- Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field
Responsibilities
- Provide support to individuals reaching FirstLink by phone call, text, or online chat
- Lend a listening ear
- De-escalate emotional and mental health crises
- Make appropriate referrals to local community resources
- Engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines
Benefits
- Employee Assistance Program
- 100% paid health, dental, and vision insurance (for the employee only)
- Long-term and short-term disability
- Life insurance
- 12 days of paid time off, 8 hours accrued per month during the first calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
