EUV Technical Support Engineer (F&T/Defectivity)

ASML N.V. • Chandler, AZ

50d

About The Position

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. As a member of the EUV Tech Support team as ASML, the Tech Support Engineer (TSE) is responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation, assisting and performing actions in-fab as needed. The TSE drives issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites. The TSE is also responsible for monitoring machine health parameters in effort to prevent unscheduled downtime.

Requirements

• Bachelors degree in Engineering required with thorough experience, or comparable thinking and working level.
• 2+ years of ASML EUV lithography experience or semiconductor industry experience highly preferred
• Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.
• Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software
• Mechanical aptitude and knowledge of mechatronics, optics, vacuum components, semiconductor processes, and relevant software.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Demonstrate open, clear, concise and professional communication.
• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Position could require up to 25% travel in the training period, and the willingness to work extended hours including nights, weekends, and holidays.
• Valid driver's license and passport required.
• Ability to travel in US and internationally.
• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• May require travel dependent on business needs.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Responsibilities

• Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups.
• Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude.
• Support the Fab and Planning team in complex service action sequence creation and review.
• Share knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency and develop and implement best-known-methods to drive optimized shift-to-shift performance.
• Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first.
• Understand and drive continuous improvement towards ASML's performance and cost KPI targets and present data-driven summaries to the customer, including problem statement, root cause, and solution with timeline.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 5,001-10,000 employees