EUC Engineer

World Wide Technology • Mansfield, TX

16d • $90,000 - $112,500

About The Position

The End-User Computing administrator ensures that World Wide Technology employees and contractors have performant, secure, and easy-to-use computing devices via managed platforms. EUC Administrators perform strategic projects, maintenance, and top-tier support in a highly collaborative team environment to manage and optimize our endpoint platforms, including virtual desktops, Windows, macOS, and mobility, making WWT a great place to work for all.

Requirements

• Adept at learning new skills and cutting-edge technologies on the fly
• Strong customer service skills
• Accomplished scripting with at least one language, i.e. PowerShell, Batch, Shell, or Python
• Adept at supporting and administrating Virtual Desktop Environments with VMware Horizon, Azure Virtual Desktop, or Citrix
• Expert OS administration and configuration skills for Windows
• Expert OS administration and configuration skills for macOS
• Experienced with Agile Frameworks and Methodologies
• Experienced with Cloud services in Azure
• Accomplished with command-line interfaces
• Accomplished with an Enterprise Mobility Management (EMM) tool such as Intune, Workspace ONE, or JAMF
• Expert in Packaging Software for mass deployment.
• Accomplished in creating and maintaining Active Directory Group Policy
• Experience creating and managing relationships with Vendors
• Experience at creating automation by interfacing with APIs or using tools like Ansible and ServiceNow.
• Bachelor's Degree in Arts/Sciences (BA/BS) Information Technology preferred orBachelor's Degree in Arts/Sciences (BA/BS) Information Systems preferred orBachelor's Degree in Arts/Sciences (BA/BS) Computer Science preferred
• A minimum of 8 years' progressive experience in a related field preferred
• 5 years or greater experience in system administration
• Experience troubleshooting end-user hardware, software, and driver issues

Nice To Haves

• VMware Certified Professional Digital Workspace (VCP-DW) preferred orVMware Certified Technical Associate End-User Computing (VCTA) preferred

Responsibilities

• Maintain, deploy, and troubleshoot endpoint configurations and policies for all platforms, to meet security benchmarks
• Create and maintain software deployment packages for Windows, Mac OS, Android, and iOS.
• Administer virtual desktop environment and supporting infrastructure, including maintenance, support, patching, and documentation.
• Create and maintain documentation for fellow administrators, Service Desk, and end users.
• Assist in patching enterprise end-user devices with OS and third-party application updates
• Evaluate and define hardware standards.
• Manage TEM (Telcom Expense Management ) platform.
• Manage Mobile Phone Contracts, Billing, Usage and equipment ordering with multiple suppliers
• Identify technical problems within EUC systems and work independently to determine solutions
• Work closely with other teams in IT to provide root cause analysis and resolve systemic end-user issues
• Work closely with the Global Service Desk to drive process enhancements and efficiencies
• Establish and maintain effective working relationships with management, coworkers, vendors, and customers.
• Provide support as needed.
• Be a part of the on-call and support rotation
• Work on projects and tasks as assigned

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees