End User Computing (EUC) Engineer

Regions Bank•Birmingham, AL

2d•Onsite

About The Position

At Regions, the End User Computing (EUC) Engineer is responsible for designing, implementing, and maintaining desktop solutions that leverage various technologies and platforms. This role collaborates with cross-functional teams to understand business requirements, design scalable and secure architectures, and ensure a smooth deployment and operation of desktop environments.

Requirements

Bachelor's degree in computer science, information technology, or a related field and six (6) years designing and implementing desktop solutions
Or High School Diploma/GED and ten (10) years designing and implementing desktop solutions
Extensive experience in network design, including connectivity options, firewalls, VPNs, and load balancers
Advanced knowledge of identity and access management concepts
Excellent customer service skills
Knowledge of security best practices, data encryption, access controls, and compliance requirements
Knowledge of virtual desktop services
Strong analytical, problem-solving, and conceptual skills
Strong knowledge of operating systems
Strong knowledge of systems automation tools including PowerShell, VB scripting, or Shell scripting
Strong knowledge of typical server applications and services, (SCCM, SQL, Active Directory, WSUS, GPOs, Jamf, etc.)
Strong verbal and written communications skills
Understanding of performance optimization techniques, monitoring tools, and troubleshooting methodologies
Mac & Jamf Pro Engineering Responsibilities
macOS Platform Expertise
Advanced Troubleshooting & Leadership

Nice To Haves

Related certifications in A+, Azure, Citrix, Jamf, Microsoft technologies, etc.
Professional Jamf certifications (200/300/370/400).
Hands-on experience managing macOS in regulated or highly secured enterprise environments.
Familiarity with macOS security tooling (e.g., Jamf Protect, EDR solutions, certificate management, OS hardening frameworks).
Experience integrating macOS devices into ecosystems primarily built for Windows environments (Intune Conditional Access, Defender, etc.).

Responsibilities

Designs end-to-end desktop solutions by analyzing business requirements, assessing existing infrastructure, and delivering scalable, secure, and high-performance architectures
Designs and integrates application and desktop products, including virtual apps and desktops, to provide comprehensive and cohesive desktop solutions
Configures and manages virtual machines, session hosts, virtual networks, and storage to create and maintain virtual desktop environments
Ensures proper image management, user profile management, and application delivery mechanisms
Designs and configures network connectivity between on-premises infrastructure and cloud servers, including network security measures, such as firewalls, VPNs, and load balancers, to ensure secure and efficient data transfer
Optimizes desktop environments for performance, scalability, and user experience
Monitors and tunes resource allocation, load balancing, and network bandwidth to ensure optimal performance
Implements security measures, including data encryption, access controls, and compliance requirements, to protect desktop environments and ensure compliance with industry regulations and organizational policies
Designs and implements high availability and disaster recovery solutions to minimize downtime and data loss
Creates redundancy mechanisms, backup strategies, and failover mechanisms to ensure business continuity
Sets up monitoring tools and processes to proactively monitor desktop infrastructure
Identifies and troubleshoots performance issues, system errors, and network connectivity problems to maintain a stable and reliable environment
Creates design documentation, implementation guides, and operational procedures, policy documents and controls
Leads and coordinates with cross functional teams, to design and provide a timely resolution to all escalated issues related to the service. These cross functional teams include among others, support teams, agent owners, security and network teams and application SME's
Writes, tests, validates, and installs packages for software upgrades/patches
Provides support for incidents and problems escalated from our tier 1 and 2 support teams with a particular focus on PC hardware, operating systems, peripherals, and other issues
Coordinates, facilitates, and verifies projects across multiple environments
Provides coaching, mentoring and training to junior personnel to improve job skills and work efficiency
Architect and maintain Jamf Pro environments including configuration profiles, policies, smart groups, inventory management, and automated enrollment workflows.
Design and implement Zero-Touch Provisioning for macOS using Automated Device Enrollment (ADE) via Apple Business Manager.
Develop macOS system baselines and secure configurations aligned with Bank standards, CIS benchmarks, and MDM capabilities.
Build and maintain custom macOS packages, scripts, and automation frameworks to support software deployment, patching, and endpoint hardening.
Engineer integrations between Jamf and enterprise systems such as identity providers, certificate authorities, security tools, and logging solutions.
Lead the lifecycle management of macOS versions, including testing, compatibility validation, phased rollouts, and communication plans.
Create and optimize Jamf API–driven automation for reporting, remediation tasks, inventory accuracy, and configuration compliance.
Develop reusable tooling using bash, zsh, or Python for Jamf Pro automation, macOS compliance, and device provisioning workflows.
Provide deep expertise in macOS system internals, including architecture, permissions, FileVault, MDM frameworks, and security subsystems.
Engineer solutions using Apple Business Manager features such as ADE, VPP app deployment, and device lifecycle workflows.
Implement and maintain macOS identity integrations, including certificate workflows, SSO/conditional access, and modern authentication on macOS.
Evaluate and introduce new Apple ecosystem capabilities, frameworks, and endpoint technologies to improve reliability, security, and user experience.
Serve as the Bank’s subject-matter expert for macOS management, providing escalation support for issues requiring deep OS-level analysis.
Lead cross-functional efforts to modernize and standardize macOS endpoint management across the enterprise.
Produce engineering documentation specific to macOS and Jamf Pro architectures, build guides, provisioning standards, and operational runbooks.