EUC Engineer

Consilio LLC•Chicago, IL

2d•Hybrid

About The Position

As an EUC Engineer, you’ll be responsible for the management of all desktop and laptop systems, cloud based mobile management, including standard image creation and maintenance (physical and virtual), distribution of applications, virus and patch management, and participation in software evaluation and testing.

Requirements

Bachelor’s degree required or equivalent experience
3+ years of progressively responsible experience as an EUC Engineer or related role
Position requires in-office 3-5 days a week; occasional travel to other Consilio locations
Advanced knowledge of Windows Server (2016-2025), Windows 10/11 and Mac OS
Advanced knowledge of AD, DNS and Group Policy - preferred.
Experience with workstation management system and desktop imaging
Knowledge of Office 365 and Exchange
Experience in laptop/desktop imaging technologies

Nice To Haves

MCSE certification or equivalent work experience – preferred
ITIL V3 certification – preferred
Experience with MDM solutions – preferred
Experience in a VDI setting – preferred

Responsibilities

Provision and maintain end user hardware (laptops/desktops/workstation/mobile devices) using Intune MDM and local device cloning/provisioning tools
Package, deploy and maintain third party applications on end user hardware using Intune MDM
Troubleshoot/resolve issues in a timely manner on end user devices (laptops, desktops, mobile phones, etc.)
Manage users, groups and devices with on-premises Active Directory and Entra ID including Group Policy Management
Participate in maintenance and configuration of VDI platforms such as Windows 365, Azure Virtual Desktop and Omnissa Horizon
Monitor and respond to electronic tickets and phone calls from internal and external clients for both trouble and task-oriented issues, and provide clearly written documentation regarding the problem, task, and resolution.
Uphold security standards and posture via MS Defender policies, Rapid7 Security scanning, responding to alerts and requests from Information Security
Other IT related tasks may include installation and maintenance of routers and switches, AV equipment, printers, security systems and proximity key card systems as well as maintaining a clean and orderly local IT storage area.
Administrative tasks include attending meetings both locally and via teleconference, meeting with local vendors and technicians, maintaining asset tracking software with up-to-date data.
Create and collaborate on documentation pertaining to projects, tasks and other business needs
Ability to work independently and in a team environment; perform follow-through on tasks
Ability to maintain software and hardware inventory
Ability to multi-task and prioritize/re-prioritize work
Ability to keep abreast of the latest developments in hardware and software technologies
Strong sense of self-motivation, analytical skills, organization and attention to detail
Excellent troubleshooting, problem-solving, and customer service skills
Ability to interact with clients in a professional manner over the phone, in person, and in writing.
Ability to work under pressure, in a fast-paced work environment and support on-site and remote end-users
Microsoft Office proficiency
Coordinating and maintaining comprehensive physical asset management of technology equipment
Collaborating with HR and Purchasing partners to streamline Desktop Management policies and procedure
Supporting a remote user base in a multi-location, global environment
Driving consistent improvements to raise the quality and efficiency of desktop management service provided to all employees
Ensuring internal groups are fully coordinated through hardware and software deployment life cycles
Providing technical/personal mentorship and guidance to team members on a regular basis
Proven ability to work on multiple projects concurrently with ease, maintaining organizational standards across each project
Providing call support on a rotating schedule
Work on IT projects.