Estate Wine Guide

The Wonderful Company•Paso Robles, CA

6h•$18 - $19•Onsite

About The Position

Are you passionate about the wine industry and enjoy providing amazing customer service? This may be the perfect opportunity for you. We are seeking a new Wine Guide to join the team. In this role, you will ensure each guest is greeted and sat for their desired tasting experience. You will pour and explain our wine and unique history in the region, serve and support in the dining room, and work closely with our chef team to create an amazing experience for all visitors. This is a full-time position based at our Restaurant: 11680 Chimney Rock Road, Paso Robles CA 93446. The normal work shift is 9:30 AM - 5:00 PM. We are looking for someone willing to work flexible hours, including weekends and holidays.

Requirements

Two (2) years of experience in a restaurant setting preferred but not required
High School Diploma or GED
Must possess a passion for wine and the wine industry
Proven success working with others
Excellent communication skills and ability to relate to people at all levels
Must be able to communicate verbally and in writing in English
Must be able to perform basic calculations such as adding, subtracting and dividing
Ability to carry out detailed written or oral instructions
Ability to identify and resolve problems in a timely manner
Must complete the JUSTIN Vineyards & Winery education program upon being hired

Responsibilities

Create and execute engaging, educational, and memorable positive guest experiences
Responsible for supporting all daily activities related to the Tasting Room operation such as general stocking and cleaning, tours, weekend lounge execution, outreach, and cooperation with all departments
Assist in the achievement of financial goals including:
Tasting Room and Wine Society Lounge wine sales
Tasting Room merchandise and food sales
Tour Program signups
Wine Society signup goals
Perform monitoring and stocking duties as assigned
Be timely and punctual with regards to scheduling requirements
Be prepared to help other departments as needed
Give tours as needed
Ensure that the tasting room is tidy at all times (e.g. re-fold t-shirts, etc. as necessary).
Assist in the development of a list of 50,000 non-club members to market to by coming up with innovative ideas to gather email addresses.
Maintain clean and tidy work areas, including:
Tasting Room – all bar areas must be clear of unnecessary POS, flyers, etc
Tasting Room Office – the shared desk area must be clear and available for employees to use as necessary
Garage – keep clean and free of unnecessary items, ensure all back stock of shopping bags, merchandise, POS, etc. is organized and easy for staff to find
Warehouse – organization of the wine pallets must be done on a regular basis. Coordinate with a forklift certified employee and the inventory controller to ensure inventory is accessible, neat, and orderly
Resolve guest concerns/complaints using good judgment and tact. Elevate complaints to management when necessary
Complete the JUSTIN Educational Training program
Educate and inform oneself of all new JUSTIN releases as well as JUSTIN library wines, viticulture, and winemaking techniques
Attend all TRM monthly and weekly meetings

Benefits

Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
24/7 online physician consultations
virtual mental health resources
life coaching
engaging employee community groups
cash rewards for healthy habits and fitness reimbursements
library of on-demand fitness videos
Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com.
Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.