Estate Manager on Duty

MESSINA HOF WINE CELLARS INC•Bryan, TX

2d•Onsite

About The Position

This position is responsible for the growth, direction, training, and maintenance of the Messina Hof Estate in the Tasting Room and the Vintage House restaurant. The Estate MOD is an extension of management and will be expected to perform at a high standard while overseeing waitstaff performance and managing many aspects of estate hospitality.

Requirements

Experience in retail, hospitality, food service or a closely related field
Experience in waitstaff training and relations including management, scheduling, planning and delegating tasks.
Experience in customer service including excellent communication skills, an eye for detail, and a positive motivational attitude.
Ability to use a personal computer and computer programs including, but not limited to, Microsoft Word, Excel, Power Point, Orderport, and Revel.
Self-motivated and able to work independently to meet necessary sales goals and deadlines.
Must have active TABC and Food Handler certifications at all times

Responsibilities

Promote, sell, and conduct tours, tastings, parties and repeat sales at winery.
Educate Messina Hof guests on wine, wine & food pairings and wine appreciation
Operate POS system for routine purchasing transactions, including operating cash register, accounting of daily sales, and processing returns and discounts.
Communicate with guests, co-workers, and business associates in a courteous and professional manner. Must be people and hospitality oriented.
Facilitate Messina Hof’s high standard of cleanliness and organization in all areas of the Tasting Room and Vintage House including, food areas, decks and patios, Designer Events areas, and all restrooms.
Maintain all waitstaff and food areas in accordance with health department codes and achieve a 95 or better in health inspections
Assist with inventory control including movements, merchandising and stocking of all items
Maintain full stock of wines, food items, and gift shop items
Responsible for oversight and execution of all opening and closing procedures including counting and reconciling the cash drawer.
Responsible for personnel management, overseeing training of new associates and management of ongoing associates
Increase VIP memberships
Engage in VIP member customer service activities, database maintenance, and duties to enhance the retention of VIP Members.
Assist the Membership Department in the execution of in-house membership events, such as Member Bash and Pick-Up Parties, to maximize attendance and sales.
Serve as an on-site supervisor / execution specialist at any traditional and non-traditional Designer Events event while working as the Estate MOD
Facilitate the flow of information from upper management to the estate hospitality staff.
Perform other duties as required including assisting other departments as needed