Manager on Duty

Dream Golf•Nekoosa, WI

2d•Onsite

About The Position

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine. The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life. Position Summary The Manager on Duty is a visible on-site leader during evening operations, supporting guests and team members while providing a consistent leadership presence across the resort. This role addresses immediate needs as they arise, coordinates emergency response, and escalates issues as appropriate to support safe and smooth operations during the shift. This is a seasonal role running from mid-April through mid-October.

Requirements

Prior leadership or supervisory experience required.
Experience with emergency response, guest resolution, or safety focused environments.
Comfort serving as the on-site leadership resource and exercising sound judgment within established guidelines.
Clear written and verbal communication skills.
Calm, steady demeanor in guest-facing and high-pressure situations.
Availability to work consistent evening hours, including weekends and holidays.
Ability to obtain and maintain the following certifications. Fees will be reimbursed by Sand Valley:
ServSafe Alcohol Certification
Town of Rome Operatorâs (Bartenderâs) License
Wisconsin Tobacco Training
CPR, First Aid, AED, and Bloodborne Pathogens Certification
Participation in required safety, emergency response, and awareness training as assigned.

Responsibilities

Serve as the acting manager on-site during assigned shifts.
Maintain a visible presence across guest and operational areas.
Reinforce consistent service and leadership standards across departments.
Address guest concerns and team member conflicts promptly, using sound judgment and discretion.
Review and document guest complaints, identifying causes, actions taken, and follow-up recommendations.
Serve as a leadership resource for team members during evening operations.
Act as the primary on site contact for medical, safety, or security incidents and serve as the liaison with local first responders.
Assess illness or injury and determine when emergency services are required.
Assist until first responders arrive and coordinate response on property.
Manage situations involving intoxicated or impaired guests.
Identify and report safety hazards or unsafe practices observed during the shift.
Monitor resort activity, scheduled events, arrivals, and operational needs.
Conduct walk-throughs of public areas and inspect rooms as needed.
Communicate maintenance, housekeeping, or safety issues for follow-up.
Document guest and team member incidents with clear summaries and actions taken.
Complete a clear nightly MOD report that supports leadership continuity.
Use judgment to determine when issues should be resolved independently and when escalation to senior leadership is appropriate.
Provide operational support and coordination across resort departments as needed during the shift.