Establishment Child Support Technician II

City and County of Denver • Denver, CO

1d • Hybrid

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $23.89 - $29.86. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days. What You’ll Do At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being. Division of Economic Security: Through our Economic Security Division (ESD), Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services’ programs and a network of community partnerships, Economic Security provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage. The Economic Security Division is comprised of the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver’s name for Employment First), Childcare Assistance Program (CCAP) and Child Support Services (CSS). CSS Vision: The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health and stability of their children. We recognize that children benefit from positive, ongoing relationships with both parents. Child Support Services (CSS) partners with federal, state, tribal, and local governments, and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments. The Economic Security Division of Denver Human Services is currently seeking highly skilled applicants for the position of Establishment Child Support Technician II. The Establishment Child Support Technician: Performs technical and legal work by following an administrative or judicial process to provide services to clients involving the establishment, enforcement and/or modification of child support obligations Drafts legal documents pertinent to cases including but not limited to stipulations, notice of financial responsibility, motions, summons and subpoenas. Prepares cases for conferences or hearings to include any relevant information and all relevant case documentation Communicates with parties regarding explanation of child support establishment processes including negotiation conferences or hearings to determine the appropriate guideline obligation This position may be required to participate in community outreach events and/or work in alternate city locations dependent on the business need Additional duties as assigned What You’ll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Requirements

• Education Requirement: Graduation from high school or the possession of a GED, HSET or TASC Certificate
• Experience Requirement: Four (4) years of experience performing child support initiation, enforcement, collections, investigations, case management or a related field
• Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

Nice To Haves

• A passion for public service and improving the lives of families through strong negotiation skills, accuracy, and attention to detail
• Experience with managing multiple high priority tasks in a fast-paced work environment while managing caseloads
• Exhibits agility in an evolving work environment
• Experience engaging customers from diverse backgrounds with a solution-oriented approach through phone, email, and face-to-face contact
• Experience with CBMS, ACSES, Adobe and Microsoft suite is a plus

Responsibilities

• Performs technical and legal work by following an administrative or judicial process to provide services to clients involving the establishment, enforcement and/or modification of child support obligations
• Drafts legal documents pertinent to cases including but not limited to stipulations, notice of financial responsibility, motions, summons and subpoenas.
• Prepares cases for conferences or hearings to include any relevant information and all relevant case documentation
• Communicates with parties regarding explanation of child support establishment processes including negotiation conferences or hearings to determine the appropriate guideline obligation
• This position may be required to participate in community outreach events and/or work in alternate city locations dependent on the business need
• Additional duties as assigned

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED