EST Business & Operations Manager

University of California San Francisco•San Francisco, CA

23h

About The Position

UCSF Enterprise Strategy & Transformation (EST) seeks an exceptional professional to join our highly skilled and engaged team providing internal consulting services to our dynamic, mission-driven institution. This position is accountable for the overall operating model of EST—ensuring the organization is structurally, financially, and operationally positioned to deliver high-value transformation outcomes across UCSF. The role partners closely with the Assistant Vice Chancellor and EST leadership to drive disciplined planning, optimize resource deployment, strengthen performance management, and enable data-driven decision-making at both the portfolio and organizational level. While the role is primarily inward-facing, its impact is outward-looking: enabling consultants to focus on strategic advisory work by providing clear operating rhythms, scalable systems, and rigorous financial and workforce management. Select external engagement occurs through executive-level cost, benefit, and value discussions tied to major initiatives supported by EST, reinforcing the organization’s value proposition and return on investment. This role requires a leader who blends strategic acumen, operational rigor, and financial insight , and who can operate with autonomy, discretion, and influence in a complex academic health system environment. The EST Business & Operations Manager is the senior operational and business leader for UCSF’s Enterprise Strategy & Transformation (EST) organization, responsible for translating strategy into sustained execution excellence. This role provides integrated leadership across business operations, financial stewardship, workforce strategy, and internal governance for a multi-million-dollar enterprise consulting unit. This role provides consulting services to clients and projects in the form of financial advisory services and oversight. This role also interacts with, directs and manages external vendors and external vendor relationships. EST Business & Operations Manager Operates at an enterprise and organizational systems level Exercises independent judgment over financial, workforce, and operating models Advises AVC-level leadership on strategy execution and organizational performance Designs, advises and governs how work happens , rather than executing transactions Is accountable for organizational effectiveness and sustainability , not task completion The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $138,100 - $207,200 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Requirements

Bachelor’s degree required; Master’s preferred OR 12+ equivalent experience/training.
12+ years of operations, business management, or administrative leadership in a complex organization; experience in higher education or healthcare strongly preferred.
Advanced operational management in complex organizations
UC/UCSF financial management, recharge models, and compliance policies.
Resource planning, portfolio intake, and business process optimization.
Financial planning and analysis for multi-million-dollar budgets
HR operations and workforce planning in a professional services context.
Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained.
Sound judgment, ability to draw unbiased conclusions.
Development of business performance dashboards and reports.
Ability to apply change management in implementing programs
Strategic and operational thinker with an enterprise-wide view.
Ability to assess needs and design services/programs to meet those needs.
Demonstrated capacity to anticipate obstacles and plan for contingencies; demonstrated ability to determine relevance and prioritize tasks.
Applies strong verbal, written communication and presentation skills.
Builds trust and credibility with both leadership and consulting staff.
Able to navigate ambiguity and balance competing priorities.
Uses AI to elevate domain expertise, producing higher-quality insights and reusable patterns that raise the standard of work for others
Some knowledge of the organizational environment of higher education and large research universities to understand client issues, motivations and constraints.