Business Operations Manager

Tixr•Santa Monica, CA

About The Position

We're looking for a Business Operations Manager to join our Operations team and help drive high-impact projects that scale the business. This role is ideal for a sharp, adaptive operator who thrives in fast-paced environments, connects dots across teams, and can turn strategy into execution. You'll lead cross-functional initiatives that improve systems, workflows, and company-wide efficiency. In this highly visible role, you'll work across departments to ensure clarity, alignment, and progress on the company's most critical initiatives.

Requirements

Bachelor's degree in Business, Engineering, Economics, or related quantitative field; MBA preferred
2–5 years of experience in business operations, management consulting, investment banking, corporate strategy, or similar strategic project management role
Experience at high-growth tech companies or startups strongly preferred

Nice To Haves

A systems-minded operator who can see both the details and the bigger picture
Brings a design thinking mindset — curious, empathetic, and creative in solving operational challenges with simplicity and impact
Analytical and data-driven with advanced Excel/Google Sheets modeling
Experienced with business intelligence tools (Tableau, Looker, PowerBI) and familiar with CRM systems
Skilled in financial analysis, business case development, and understanding unit economics
Excellent communication and presentation skills, with experience presenting to executive stakeholders
Emotionally intelligent, grounded, and collaborative — you build trust quickly across functions
Highly organized with a bias for action and an instinct for clarity amid complexity
Comfortable using or experimenting with AI tools and automation platforms (ChatGPT, Notion AI, HubSpot, etc.)
Experience with process improvement methodologies (Lean, Six Sigma) or OKR frameworks a plus
Energized by creativity, adaptability, and building in motion

Responsibilities

Lead strategic, cross-functional operational projects from concept to completion
Conduct market research, competitive analysis, and business case development to inform growth decisions
Build financial models and perform ROI analysis to support strategic initiatives and resource allocation
Identify inefficiencies and design scalable systems that improve collaboration, transparency, and execution
Partner with teams across Sales, Product, Client Success, and Finance to operationalize new initiatives and improve day-to-day performance
Create and maintain operational metrics, dashboards, and KPI frameworks to track business performance
Implement and manage AI-driven tools and automation workflows that increase leverage and reduce manual work
Drive documentation, communication, and accountability for key company priorities
Support leadership with data-driven insights, executive reporting, and stakeholder management to inform faster and more confident decision-making