Business Operations Manager
About The Position
The Executive Administration (EA) Business Office supports executive-level units in a fast-paced, high-volume environment that values accuracy, compliance, collaboration, and exemplary customer service. The Business Operations Manager (BOM) serves as the primary business office liaison for assigned executive units, coordinating fiscal, procurement, travel, and payroll transactions. The BOM gathers and analyzes information from supported units to process actions accurately and efficiently within established systems and policies. This position requires strong attention to detail, sound professional judgment, and discretion to determine when to resolve matters independently and when to escalate or update the Assistant Director regarding unusual or complex issues. The BOM ensures that all business operations are conducted with integrity, accuracy, and a commitment to continuous improvement and service excellence.
Requirements
- Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Nice To Haves
- Experience providing operational and transactional support in a high-volume, customer-focused environment.
- Proficiency with Workday, Concur, PaymentNet, and PeopleSoft or comparable enterprise systems.
- Strong understanding of budgeting, accounting, procurement, travel, and payroll policies and practices.
- Demonstrated ability to interpret and apply policies, maintain compliance, and communicate effectively with diverse stakeholders.
- Evidence of judgment, accuracy, and initiative in problem-solving and decision-making.
- Commitment to service excellence, process improvement, and professional integrity.
Responsibilities
- Unit Liaison & Operational Coordination Serve as the primary point of contact for assigned executive-level units, providing guidance on fiscal, procurement, travel, and payroll procedures.
- Gather, review, and process requests to ensure documentation is accurate, complete, and compliant with institutional and funding requirements.
- Build collaborative relationships with unit leaders and staff to understand business needs and anticipate operational challenges.
- Coordinate across internal departments (HR, Financial Services, Purchasing, Travel, etc.) to ensure smooth transaction flow and issue resolution.
- Communicate procedural updates, policy interpretations, and best practices to supported units.
- Support HR- and payroll-related transactions by verifying data accuracy, confirming approvals, and ensuring timely processing.
- Identify opportunities to improve workflow efficiency and operational consistency, and make recommendations for enhancements.
- Fiscal & Transactional Responsibilities Initiate, review, and process a high volume of financial transactions in accordance with university policy and funding guidelines.
- Manage purchasing card (P-Card) transactions, reimbursements, journal entries, expense transfers, and requisitions, ensuring compliance and appropriate documentation.
- Coordinate complex travel arrangements and reimbursements through systems such as Concur, providing guidance on policy and troubleshooting issues.
- Prepare and reconcile budgets and accounts for assigned units; review financial reports to identify irregularities or trends and propose corrective actions.
- Maintain detailed and accurate records of expenditures and supporting documentation to ensure audit readiness.
- Support contract and procurement document development (statements of work, MOUs, service agreements, etc.) in collaboration with internal partners.
- Apply a continuous improvement mindset to transaction processing and internal control practices, identifying efficiencies while maintaining compliance and service excellence.
- Judgment, Escalation & Communication Exercise sound professional judgment to independently resolve routine matters and determine when to escalate issues.
- Identify and communicate unusual, complex, or high-risk items to the Assistant Director in a timely and informed manner.
- Use discretion in handling confidential or sensitive information and maintain professional communication with all stakeholders.
- Provide proactive updates to unit leadership and the Assistant Director regarding significant operational developments or emerging concerns.
- Demonstrate initiative in identifying potential process improvements, compliance risks, or resource needs and recommending solutions.
- Communicate clearly, courteously, and effectively in all interactions to support a culture of accuracy, accountability, and service excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
