Essentials Retail Concierge (Part - Time)

Jamul Casino

11d

About The Position

The Essentials Retail Concierge provides exceptional guest service by assisting with shopping, retail experiences, and personalized shopping recommendations within the resort’s retail outlets. The role is designed to enhance the guest experience by offering expert guidance on resort boutiques, shops, and special merchandise; as well as coordinating purchases and delivering high-level service. The Essentials Retail concierge will also act as a liaison between guests and the resort’s food, beverage, and retail offers, delivering high-quality guest service while fulfilling guest requests. As the Essentials Retail Concierge, you will demonstrate and exemplify Jamul Casino Resort’s mission and values by embodying the acronym F.I.R.S.T. (Fun, Integrity, Respect, Service, Team) providing AAA 4 diamond standards of service to our guests.

Requirements

High School diploma or equivalent
One-year related experience and/or training preferred
Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
Ability to earn and maintain Gaming License.
Ability to earn and maintain TiPS certification.
Ability to earn and maintain RBS certification within 30 days of employment.
This position is not part of the current bargaining unit.
The team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
The team member frequently is required to reach with hands and arms and talk or hear.
Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone.
Sufficient strength to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
Team members could be exposed to an environment containing unrestricted second-hand tobacco smoke.
Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.