Part-Time Concierge

Enso Village • Healdsburg, CA

14h • $25 - $30

About The Position

The Concierge plays a vital role in creating a warm, welcoming, and supportive environment for residents, their families, and visitors. As a key representative of Enso Village, the Concierge is dedicated to delivering exceptional customer service and enhancing the daily experience of our community.

Requirements

• High school diploma or equivalent required; additional education in hospitality, customer service, or related fields is a plus.
• Previous experience in customer-facing role—preferably in hospitality, healthcare, or senior living—is preferred.
• Outstanding interpersonal and communication skills; ability to connect with people from all walks of life.
• Strong organizational and multitasking abilities.
• Ability to work independently and collaboratively within a team.
• Calm and composed in emergency situations.
• Respect for the privacy and confidentiality of all community members.
• Professional appearance and demeanor always.
• Proficiency with computers and standard office software.
• Flexibility to work varying shifts, including weekends and holidays, as needed.
• A compassionate, patient, and service-oriented mindset.
• Prolonged periods of sitting and standing.
• Ability to bend, stoop and kneel as necessary.
• Ability to lift, carry and push/pull up to 50 lbs.
• To ensure the well-being of our team members and uphold our values, we require candidates to undergo a background check and drug testing as part of our selection process.

Responsibilities

• Serve as the first point of contact for residents, families, and visitors.
• Greet everyone with professionalism, empathy, and a genuine commitment to providing assistance.
• Direct inquiries to the appropriate team members and departments.
• Support residents with day-to-day needs, including scheduling transportation, booking appointments, making reservations, and providing information about local events, attractions, and amenities.
• Manage all incoming phone calls, ensuring messages are accurately relayed to the appropriate staff.
• Help coordinate maintenance requests, manage deliveries, and respond to resident concerns promptly and effectively.
• Monitor entrances and common areas to help maintain a safe and welcoming environment.
• Adhere to all emergency and safety protocols as required.
• Ensure all guests comply with Enso Village’s visitor policy.
• Report any resident health or well-being concerns to the Health and Wellbeing Department in a timely manner.
• Foster open, respectful, and proactive communication with residents, families, and team members.
• Maintain accurate records of resident preferences, feedback, and special requests.
• Perform a variety of administrative tasks, including handling mail, deliveries, and maintaining up-to-date records, databases, and documentation.
• Maintain a clean, organized, and professional reception area.
• Performs other duties as assigned.

Benefits

• Medical, dental, and vision coverage available starting on your first day of employment.
• Company-paid life insurance and long-term disability coverage.
• 403(b) plan with a generous employer match to help you plan for the future.
• Paid annual vacation, sick days, personal days, and holidays.
• Subsidized organic, nutritious meals available daily.
• Opportunities for ongoing career growth and development within the organization.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees