ESM Systems Administrator (ISS5)

State of Oregon

2d • Hybrid

About The Position

Are you a skilled communicator with a passion for IT problem resolution and process design and improvement? If yes, this position may be for you! The Public Employees Retirement System is recruiting for one (1) ESM Systems Administrator (Information Systems Specialist 5) position in the Information Services Division (ISD), Technical Operations Section (TOS). This is a full-time, permanent position. This position is based at our headquarters office in Tigard, Oregon. It is a hybrid working position with an occasional need to come into the office depending on business need. This recruitment will be used to establish a list of qualified applicants to fill the current vacancy and may be used to fill future vacancies as they occur. This position is represented by the Service Employees International Union (SEIU). We serve the people of Oregon by administering public employee benefit trusts to pay the right person, the right benefit, at the right time. Information Services Division (ISD) ISD supports the Agency's mission by maintaining all information systems, computers and communication networks. ISD enables PERS business units, through the implementation of automation and technology, to provide high-quality service to members, employers and other stakeholders. Technical Operations Section (TOS) TOS is the information technology support element of the Oregon Public Employees Retirement System. TOS administers, implements and manages the information technology infrastructure. The performance of this section affects all employees of the Agency and its external stakeholders. This section directly supports the Oregon Public Employees Retirement System's mission by ensuring its information technology resources are available, effective and efficient. This section also provides the services to manage the confidentiality, integrity and availability of the Agency's information assets. What you will be doing: The Enterprise Service Management (ESM) Systems Administrator (ISS5) provides Tier III technical support for the following systems: IT Service Management (ITSM), IT Asset Management (ITAM), and IT End Point management. This position will work with a senior role in planning, design, construction, implementation, and maintenance of the above systems and serve as secondary analyst for the PERS change advisory board (CAB), IT Metrics, and Service Desk applications. For a complete review of the position description, please contact the recruiter [email protected].

Requirements

• Four (4) years of information systems experience in ITSM Systems Administration.
• An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND two (2) years of information systems experience in ITSM Systems Administration.
• A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.

Nice To Haves

• Public speaking or presentation experience.
• Technical writing experience.
• Technical process troubleshooting experience.
• Experience in process design and improvement, quality management and organizational change management activities including providing recommendations to leadership or management.
• Ability to provide training and mentorship for processing change and release management.
• Strong problem-solving skills and ability to propose and facilitate resolutions for high complexity incidents, problems, and requests.
• Ability to work in a team environment and collaborate with senior IT staff and management to develop policies and procedures, and to meet short-term and long-term goals.
• ITIL v3 or v4 training course completion; Certification preferred.
• Preference may be given to candidates with current or previous PERS IT experience.

Responsibilities

• The Enterprise Service Management (ESM) Systems Administrator (ISS5) provides Tier III technical support for the following systems: IT Service Management (ITSM), IT Asset Management (ITAM), and IT End Point management.
• This position will work with a senior role in planning, design, construction, implementation, and maintenance of the above systems and serve as secondary analyst for the PERS change advisory board (CAB), IT Metrics, and Service Desk applications.

Benefits

• Work/life balance
• 11 paid holidays a year
• Competitive benefits package.
• Advancement and learning opportunities that will help grow your career with the State of Oregon.
• Hybrid work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees