IT System Coordinator (ISS5)

State of Oregon • Salem, OR

2d • Hybrid

About The Position

The Oregon Department of Early Learning and Care is excited to announce a permanent opening for an IT System Coordinator (Information Support Specialist 5). Join our team and help to oversee the design, configuration, maintenance, and enhancement of the Oregon Early Learning Management System (ELMS), a statewide provider management platform supporting child care licensing, compliance, background checks, and subsidy payments. The role serves as a liaison between business users, vendors, and IT, documenting and improving business processes, coordinating system changes and testing, and supporting end-user training and adoption. This position provides technical consultation to ensure ELMS functionality aligns with state and federal requirements while supporting efficient, accurate service delivery. This position will work a hybrid schedule of working both in the office (Salem) and at an alternate location (home). In office work is expected several times a month for project and staff meetings. Do you have questions about the role or application process? Join us for a virtual Informational Session on Wednesday, February 18th, from 12:00PM – 12:30PM (PDT). Speak directly with the hiring manager, learn more about the position, and get your questions answered! You're welcome to join the informational session at any time, but we highly recommend joining us right at 12PM. This will help ensure the manager can share all the key details just once and leave plenty of time to answer everyone's questions. We look forward to connecting with you! Save the link below to use on the day of the session and feel free to share it with others who may be interested. [Use this link to attend the meeting on the 18th] The informational session will be conducted using TEAMS. If you're new to TEAMS or joining from a mobile device, check out these instructions beforehand. We look forward to connecting with you! About the Department of Early Learning and Care (DELC): At DELC, we are dedicated to helping Oregon’s young children and families learn and thrive. As the state agency responsible for early learning programs, child care licensing, and family support services, we play a crucial role in shaping the future of Oregon’s children from birth to kindergarten. We administer state-funded early learning programs, including home visiting and site-based infant, toddler, and preschool services. We also develop coordinated systems through Early Learning Hubs and collaborate with Child Care Resource and Referral organizations to provide training, coaching, and quality improvement opportunities for early learning providers. With over 275,000 young children in Oregon, we have a unique opportunity to transform early childhood support systems, creating a brighter future for families across the state. Research shows that investing in early childhood has lifelong benefits, and now is your chance to be part of an agency making a lasting impact for generations to come. Why Join Our Team? We are passionate about equity in early childhood education. At DELC, we value dedication, integrity, and collective wisdom, fostering a diverse, inclusive, and welcoming workplace where all employees can thrive. We challenge ourselves to lead with courage, refine practices, and drive meaningful change for children and families statewide. What We Offer: Comprehensive Benefits: Low-cost medical, vision, and dental coverage for you and your family, plus optional benefits like life and disability insurance, deferred compensation, and flexible spending accounts. Work-Life Balance: 11 paid holidays, 3 personal days, 1 special day, monthly sick leave, and vacation accruals that increase every 5 years. Student Loan Forgiveness: Potential federal loan forgiveness after 120 qualifying payments. Inclusive Culture: A diverse, welcoming workplace committed to equity and continuous improvement. Our Commitment to Equity: Equity is at the heart of our mission. We strive to remove barriers, foster inclusiveness, and create meaningful change for underrepresented communities. Our goal is to ensure all DELC employees, child care providers and the children and families we support thrive. If you are ready to make a difference and help shape Oregon’s future, we would love to have you on our team!

Requirements

• Four (4) years of information systems experience in: business analysis, business process modeling, procedure documentation, and/or system configuration
• An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND two (2) years of information systems experience in: business analysis, business process modeling, procedure documentation, and/or system configuration
• A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above
• valid driver license and acceptable driving record is required, unless the successful applicant can provide a satisfactory alternate mode of transportation

Nice To Haves

• Expertise and demonstrated experience in business analysis, including business process modeling, procedure documentation, customer journey analysis, flowchart creation, etc.
• Expertise and demonstrated experience in system configuration, including report building, table changes, and user access management.
• Expertise and demonstrated experience in vendor and relationship management, including contract administration, procurement, Service Level Agreement (SLA) monitoring, etc.
• Expertise and demonstrated experience with complex communication, coordination, and collaboration with technical and non-technical staff, and partner agencies.
• Commitment to contributing to an inclusive workplace culture, including openness to feedback, continuous learning around equity and inclusion, and collaborative problem-solving.

Responsibilities

• oversee the design, implementation, and maintenance of a customized provider management platform called Oregon Early Learning Management System (ELMS) for the Child Care Licensing Division (CCLD)
• act as a liaison between the business unit end users and the ELMS technical support team
• learning and documenting business processes, and for performing analysis to create efficiencies in processes
• collaborate with agency training staff to create and facilitate end-user training for the use of this system
• responsible for minor configurations within the system
• perform analysis and make recommendations for requests for changes or enhancements to ELMS
• manage the solution vendor and coordinate with the DELC IT Application Administrator when development or configuration changes require testing and validation
• ELMS Product Owner and is responsible for recommending approval or rejection of releases or changes to IT Leadership, the ELMS Business Advisory Board, Change Control Board, and the DELC IT Change Advisory Board (CAB)
• providing technical assistance and consultation to ensure adherence to all applicable state and federal rules

Benefits

• Low-cost medical, vision, and dental coverage for you and your family, plus optional benefits like life and disability insurance, deferred compensation, and flexible spending accounts
• 11 paid holidays, 3 personal days, 1 special day, monthly sick leave, and vacation accruals that increase every 5 years
• Potential federal loan forgiveness after 120 qualifying payments

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree