IT System Technician

Sarasota Manatee Airport Authority•Sarasota, FL

10d•$19•Onsite

About The Position

Under the direct supervision of the Network Administrators, provides technical assistance to users of computers, portable devices, and peripheral devices to include maintaining and troubleshooting airport operations systems, communications hardware, and applications and/or system software and peripheral devices in a predominantly Microsoft Windows environment with minor Linux, Apple OSX and iOS requirements. Work schedules will include weekends and nights and occasional overtime. On occasion may be subject to being called in during non-scheduled hours to respond to any situation related to the responsibilities of the position, or any situation determined necessary by the department.

Requirements

High School Diploma or G.E.D or currently enrolled in High School.
One (1) year hands-on computer experience or an associate degree in computer science. Relevant computer certifications may be used for partial substitution of education and/or experience requirements.
Valid Florida Driver’s License or must obtain within (30) days of assuming the position.

Nice To Haves

Microsoft administration and support experience, preferred.
Experience with common physical data cabling, Twisted Pair, Single and Multi-mode Fiber, preferred.
Experience with desktop/laptop configuration and repair, upgrading desktop hardware components, printer configuration. Installation and configuration of other peripherals as needed, preferred.
Any additional relevant IT Certification such as Comp T.I.A or Microsoft, preferred.
Knowledge of airport security and communications rules, technologies, regulations, and methods of operation, preferred.
Knowledge of COMNET FIDS, GIDS, BIDS, and IED paging hardware and software, preferred.
Knowledge of PC Installation and support for Windows workstations including OS software configurations and repairing/upgrading hardware components, printer configuration, installation and configuration of other peripherals as needed. preferred.
Knowledge of and diagnostic abilities with common hardware, software, and networking (?) technologies associated with a Microsoft Windows environment including but not limited to:
Microsoft Active Directory in a Windows Server 2012 and higher environment preferred.
DHCP, DNS, TCP/IP, and other related services and protocols preferred.
Printing and electronic document services preferred.
Basic multimedia applications and technologies preferred.
VoIP telephony preferred.
Knowledge of common physical data cabling, specifically Twisted Pair, Single and Multi-mode Fiber, preferred.
Knowledge of Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, Access), and Windows 10

Responsibilities

Install, upgrade, monitor, and troubleshoot issues with LAN systems including but not limited to client computers (desktops, laptops, thin/zero clients), VoIP systems, wired and wireless networks and devices.
Provides Tier 1 support for Authority employees, passenger-facing technologies, and Airport-provided tenant systems.
Primary support for the Airport computer systems, including security access (badging) equipment, internet connections, work order systems, flight information displays, common uses computers, etc.
Provides COMNET FIDS, GIDS, BIDS, and IED paging hardware and software troubleshooting and support.
Receives incoming IT-related telephone calls and visitors, answer questions as appropriate and/or directs them to the appropriate party.
Monitor supplies and paper stock of systems for airlines.
Keep hardware maintained with primary concern for longevity of equipment by performing ongoing thorough maintenance inspections and cleaning.
Installs and maintains software patches and upgrades as directed.
Maintains an inventory of equipment and parts as well as documentation of vendor activities.
Interfaces with outsourced IT, and phone vendors as required.
Works on multiple tasks both individually and in a project team environment.
Keep abreast of advancing technology with regards to computer hardware and software while focusing on airport needs and maximizing system capabilities and potential.
Provide user support for Windows OS and desktop applications.
Provides training to users for various hardware and software technologies.
Required to work in shifts as deemed necessary by supervisor.
Design and create user-friendly documentation in addition to, or in replacement of, standard materials.
Work with other departments on application upgrades and problems related to software and hardware.
Utilize commercial utilities for problem determination and correction and virus protection.
Act in Customer Support capacity, providing software support, feature use and problem resolution.
Ensures computer workstations are free of viruses and malware through use of up-to-date protection software and testing.
Assist Network and System Administrator and Technical Support Specialist with minor tasks when required.
Performs other related duties as assigned.