ESM Senior Functional Consultant

HEXAWARE

About The Position

ServiceNow Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, drive automation across IT services & respective technical processes etc. and consist of multiple projects). Examples of projects could be e.g. to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, custom applications b Service Management Scrum Master, a self-driven individual who would be accountable for managing & driving end-to-end ServiceNow programs (may c uild on ServiceNow, drive automation across IT services & respective technical processes etc. Job Description: Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation and governance Managing several key/strategic projects at any given point in time preferably for ITSM Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI Maintaining strong business communication, presentation and conflict management Maintaining and delivering quality metrics, burn down charts, progress and status reporting at Portfolio Level Managing relationships & status reporting within the organization, with clients & applicable third parties Managing internal and external dependencies for the projects Create and track a plan to deliver the program goals, including the technical implementation plan Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables Scope (requirements)/ backlog management, quality management and risks and issues management Create & manage end-to-end program plans Accountable for end-to-end delivery of overall project Accountable & lead to deliver agreed solutions with agreed quality

Requirements

HRSD, Employee Center and Custom Apps
Certified Scrum Master and PSM-I
Graduate (minimum), MBA (IT/Operations) is preferred
14-18 years of minimum project management experience in IT
Thrives in collaborative environment
Strong oral and written communication skills with the ability to communicate technical information in non-technical language
Ability to work with all levels of client and internal resources
Ability to organize, delegate, and leverage resources to accomplish objectives
Supervisory skills and the ability to leverage support from other parts of the organization
Customer-focused mindset
Strong customer service orientation
Passion for analyzing problems, designing creative solutions
Comfortable with and effective use of MS Office applications specially MS Project (proficiency expected)
Close attention to detail and accuracy
Deadline driven and result oriented
Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management

Responsibilities

Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation and governance
Managing several key/strategic projects at any given point in time preferably for ITSM
Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction
Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI
Maintaining strong business communication, presentation and conflict management
Maintaining and delivering quality metrics, burn down charts, progress and status reporting at Portfolio Level
Managing relationships & status reporting within the organization, with clients & applicable third parties
Managing internal and external dependencies for the projects
Create and track a plan to deliver the program goals, including the technical implementation plan
Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables
Scope (requirements)/ backlog management, quality management and risks and issues management
Create & manage end-to-end program plans
Accountable for end-to-end delivery of overall project
Accountable & lead to deliver agreed solutions with agreed quality