ESD Community Health Coordinator

Harbor Community Clinic•Los Angeles, CA

About The Position

The Community Health Coordinator will report directly to the Enabling Services Manager and will be responsible for supporting outreach, health education, care coordination, and administrative functions to improve patient outcomes. The Community Health Coordinator will provide engagement with Enhanced Care Management (ECM) Members and community patients, deliver health education, coordinate care services, and manage administrative tasks such as assigning referrals and assisting with reporting. The Community Health Coordinator would need to perform all duties with independence, professionalism, precision, and confidentiality. This position is funded through the CITED grant and is currently approved through December 2026. Continued employment beyond the current grant period is contingent upon Harbor Community Health Centers securing continued funding.

Requirements

High School Diploma, or equivalent or AA degree
Must have a strong knowledge of community resources.
Experience working with diverse and under-served populations.
Ability to provide excellent, respectful, and empathetic customer service.
Must have good writing and computer skills.
Ability to work independently, show initiative and work productively with a team environment.
Maintain a high level of professionalism and confidentiality.
Well versed in report writing, filing, and record keeping.
Treat all patients and colleagues with dignity and respect.
Bilingual English/Spanish required.
Committed to providing an exceptional experience in all interactions.
Ability to understand and to optimize productivity.
Must have strong analytical and problem-solving skills.
Must have proficient computer skills, including Microsoft Office abilities, with intermediate Excel skills.
Must have the willingness and ability to adapt to change, including advances in technology.
Ability to handle multiple tasks and be highly organized and detail-oriented.
Must maintain confidentiality and handle sensitive information with discretion.

Nice To Haves

Prior experience with at-risk families in health care or human services setting preferred.
Family and child development, caregiving, pre-school or home visitation experience preferred.
Experience working in a community health center preferred. FQHC experience preferred.

Responsibilities

Conduct outreach activities to engage ECM Members and community patients, including home visits, phone calls, and community-based events.
Build trust and maintain positive relationships with patients, families, and community partners.
Serve as a liaison between patients and healthcare providers to reduce barriers to care.
Provide culturally appropriate health education on preventive care, chronic disease management, and available resources.
Deliver information about health and wellness in ways that patients can easily understand.
Promote patient self-management and empowerment through evidence-based approaches such as Motivational Interviewing.
Assist patients enrolled in Enhanced Care Management (ECM) and community patients requiring case management support.
Coordinate care by scheduling appointments, arranging transportation, and connecting patients to social services.
Advocate for patients within healthcare and community settings to ensure access to needed services.
Collaborate with Lead Care Manager/ Patient Care Coordinator and other members of ECM Team, including Primary Care Provider, to improve care and overall health outcomes.
Assign incoming referrals to the appropriate Lead Care Manager or Patient Care Coordinator promptly and accurately.
Assist with monthly reporting and data collection to support program evaluation and compliance.
Maintain accurate and timely documentation in accordance with regulatory and organizational standards.
Participate in staff meetings, case reviews, and quality improvement initiatives.