Escrow Coordinator Supervisor

Allied Solutions•Carmel, IN

About The Position

The Escrow Coordinator Supervisor is responsible for leading Escrow Coordinators through effective coaching and support, and managing work schedules, daily tasks, projects, and employee performance. This role requires attention to detail, demonstrated supervisory abilities, and the provision of guidance for employee growth while consistently monitoring and improving quality and efficiency benchmarks within their area of responsibility.

Requirements

High School Diploma required
3-4 years of directly related work experience required

Nice To Haves

Associate’s degree in a related field preferred

Responsibilities

Supervise 10 or more employees
Monitor, coach, and collaborate with department employees on quality and quantity of work as well as adherence to company and department policy
Monitor and maintain all Allied Solutions Human Resource responsibilities pertinent to this department (Annual Performance Reviews, PTO/Flex requests, approval of time cards, etc)
Monitor workflows and assign responsibilities to employees to ensure prompt and accurate completion of daily tasks and communicate to department management and other impacted areas when adherence to service delivery expectation is at risk
Develop employees professional skills as well as knowledge of client needs, internal processes, and overall business operations in order to help employees reach their potential and contribute to Allied’s excellence in service
Interview, hire, coach, evaluate, discipline, and terminate employees following the Human Resource requirements and with guidance from management and Human Resources
Organize and conduct department meetings to inform employees of new procedures or client particulars, changes within the department, or challenges pertaining to their areas of responsibilities
Adapt to organizational change
Identify process improvements and offer solutions/suggestions
Ability to travel as needed
Other responsibilities as assigned