Escrow/Closing Manager

KB Home•Centennial, CO

1d•Onsite

About The Position

KB Home is one of America's largest and most trusted homebuilders, with nearly 700,000 quality-homes built over our more than 65-year history. Operating across 21 divisions in 9 states, we don’t just build houses we create places where families can make a lifetime of memories. At KB Home, our foundation is our people. We foster genuine relationships with our customers throughout their homebuying journey, while our employees bring passion and purpose to work every day. Our shared culture of customer obsession drives our mission to make homeownership attainable for all. The Escrow/Closing Manager serves in a dual-capacity leadership role, overseeing both Sales Authorizations and Home Closings for the division. This role acts as a critical communication link between Sales, Mortgage/Lending partners, Title, Construction, and Accounting, ensuring contracts, financing, and closings are executed accurately, compliantly, and on schedule. The ideal candidate is a strong operational leader with mortgage or lending experience who thrives in a fast-paced, cross-functional environment and brings a proactive, solutions-driven mindset.

Requirements

High school diploma or GED
3–5 years of direct mortgage or lending experience
Prior people management or team leadership experience
Strong self-resolution with the ability to manage high conflict situations while holding ethical standards in line with company polices and values.
Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented.
Ability to connect with people, develop and maintain professional relationships.
Proven ability of being customer centric by seeking solutions from the customer’s perspective.
Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively.
Proven ability to lead and execute effective training sessions or conduct strong oral presentations.
Strong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperate.
Makes quick and accurate decisions based heavily on facts, data and/or metrics.
Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook.
Work 8-hour days with flexibility for additional work hours when necessary.
Conduct business in a professional and ethical manner to potential buyers, lenders, trade partners, and coworkers to reinforce goodwill and profitability for the company.
Ability to complete all physical requirements of the job with or without a reasonable accommodation.

Responsibilities

Audit, review, and provide analysis on the following reports to relevant stakeholders: Daily Pending Sales Report, Biweekly DUP Report, Weekly Quarter Universe Report, KBHS SharePoint files & KB DM Lot File, Closed Home Report & Slide Analysis
Conduct and document weekly Sales/Starts/Closings meetings; ensuring action items are identified and deadlines are communicated to relevant parties.
Evaluate risk and recommend cancellations or send buyer’s loans to outside lender if needed based on conditions.
Oversee the validity and completeness of each sales contract and report discrepancies back to the sales organization and/or upper management.
Evaluate and identify buyers out of compliance of contract; Identify path to get buyers back in compliance and communicate with relevant teams.
Send noncompliance notices when needed.
Ensure all Ernest Money Deposits are accurately collected and documented for audit requirements. Including documentation, approval, and collection of payment plans.
Conduct weekly backlog meeting with external partners, KBHS and Title, to ensure all required documents are received and communication is being maintained between all parties.
Ensure all contract documents are relevant and in line with the latest corporate guidance.
Conduct full contract reviews every other year to ensure contracts are clear, precise, and provide accurate and relevant information.
Work with legal and the VP of sales to ensure contracts are in legal compliance and meet audit requirements.
Host and create training programs for Sales Team on contracts and processes.
Oversee the end-to-end closing process in partnership with Title, Sales, and Construction.
Conduct biweekly closing meetings; identifying any homes that are at risk of missing their closing date and establishing a path to get back on track.
Drive the closing process to ensure teams are sending out closing notices, clear to close is received by NHO, and Title is receiving documents 48 hours prior to closing.
Review and approve all HUD documents for the Title Company.
Sign final deed documents.
Ensure closings are accurately reported in HB1 and ensuring the appropriate financial figures are reported to the Regional Accounting Center in compliance with Sarbanes Oxley requirements.
Provide universe prediction of homes that will close in the month and commentary for closings that have rolled out of anticipated month.
Collect documents and provide commentary for corporate audits when requested.
Assist NAPA with any questions on contracts or documentation.
Identify pain points in process and innovate process solutions.