ERS-Service Coordinator - Red Oak

Vertiv • Dallas, TX

2d

About The Position

Provide primary coordination between field personnel, customers, and service center. Schedule manpower and equipment to maximize productivity. Position is mentally demanding, requiring coordination of many activities at once. Provide assistance to manager as directed.

Requirements

• Graduate of applicable Electrical Technical School or Military equivalent and eight years of field engineer or related experience.
• Complete technical competency programs (ICS, Hipot, G.F. certification).
• Good customer liaison and a high degree of communication and strong organizational skills.
• Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
• Regularly required to sit for long periods of time, use hands and fingers at computer, reach with hands and arms; talk and hear on the telephone. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Valid Driver’s License.
• Graduate engineer (BSEE/BSME) and no experience; OR Graduate of electrical technical school or equivalent, and five years of similar work; OR High school diploma or equivalent and eight years of similar work.
• Willing to work flexible hours, weekends, some overnight travel to cover sales territory.
• Regularly required to sit, stand, walk, use hands and fingers, talk and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus. Conduct walk-through of construction sites and work in and around electrical equipment.
• Valid Driver’s License required.

Responsibilities

• Provide primary coordination between field personnel, customers, and service center.
• Develop daily schedules for all field personnel.
• Coordinate with field personnel the required test equipment for job.
• Review simple reports (i.e., ground fault, ground resistance) for completeness of data sheets, etc. prior to supervisor’s review.
• Provide technical direction to clients and field personnel.
• Respond to customer administration and service requests, quote jobs within limits of authority.
• Direct Shop Technician’s daily activities.
• Maintain equipment asset list and tool check-out system.
• Work with Manager and field engineers to develop weekly invoicing and monthly status reports.
• Train technicians to perform basic testing procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED