ERS-Service Coordinator - Red Oak

Vertiv Group • Dallas, TX

1d

About The Position

Description Summary: Provide primary coordination between field personnel, customers, and service center. Schedule manpower and equipment to maximize productivity. Position is mentally demanding, requiring coordination of many activities at once. Provide assistance to manager as directed. Essential Duties and Responsibilities include the following. Other duties may be assigned. Provide primary coordination between field personnel, customers, and service center. Develop daily schedules for all field personnel. Coordinate with field personnel the required test equipment for job. Review simple reports (i.e., ground fault, ground resistance) for completeness of data sheets, etc. prior to supervisor’s review. Provide technical direction to clients and field personnel. Respond to customer administration and service requests, quote jobs within limits of authority. Direct Shop Technician’s daily activities. Maintain equipment asset list and tool check-out system. Work with Manager and field engineers to develop weekly invoicing and monthly status reports. Train technicians to perform basic testing procedures. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Action Oriented – Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise. Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customer; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect. Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at first answers. Time Management – Uses his/her time effectively and efficiently; sets priorities; values time; separates the critical few from the trivial many and concentrates his/her efforts accordingly.

Requirements

• Graduate of applicable Electrical Technical School or Military equivalent and eight years of field engineer or related experience.
• Complete technical competency programs (ICS, Hipot, G.F. certification).
• Good customer liaison and a high degree of communication and strong organizational skills.
• Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
• Regularly required to sit for long periods of time, use hands and fingers at computer, reach with hands and arms; talk and hear on the telephone.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Valid Driver’s License.
• Willing to work flexible hours, weekends, some overnight travel to cover sales territory.
• Regularly required to sit, stand, walk, use hands and fingers, talk and hear.
• Required to sit and work at computer.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Conduct walk-through of construction sites and work in and around electrical equipment.
• Valid Driver’s License required.

Responsibilities

• Provide primary coordination between field personnel, customers, and service center.
• Develop daily schedules for all field personnel.
• Coordinate with field personnel the required test equipment for job.
• Review simple reports (i.e., ground fault, ground resistance) for completeness of data sheets, etc. prior to supervisor’s review.
• Provide technical direction to clients and field personnel.
• Respond to customer administration and service requests, quote jobs within limits of authority.
• Direct Shop Technician’s daily activities.
• Maintain equipment asset list and tool check-out system.
• Work with Manager and field engineers to develop weekly invoicing and monthly status reports.
• Train technicians to perform basic testing procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED