ERP Technical Consultant

Vervint•Minneapolis, MN

About The Position

ERP Technical Consultant | Full-Time Candidates located in Michigan or Minnesota are preferred. The ERP Technical Consultant supports and optimizes client ERP environments within a Managed Application Services (AMS) delivery model. This role primarily supports Microsoft Dynamics 365 Business Central environments while also providing technical expertise across Infor LN platforms. The consultant works within an SLA-driven support framework to ensure system stability, resolve technical issues, deliver governed enhancements, and improve operational efficiency through automation and platform stewardship. Thinking ahead, seeing beyond, and building together Vervint is a purpose-driven, global consultancy that is a digital catalyst, empowering people and organizations to thrive in the experience-driven world. Vervint offers cross-functional expertise and guidance that goes beyond great tech — believing technology, thoughtful strategy, and human creativity lead to real progress and transformation. With a human-focused approach, Vervint provides a roadmap for success inherent in design, empathy, and ingenuity. Our commitment to purposeful progress gives us a unique ability to thrive at the intersection of technology, strategy, and experience to create impactful solutions that are more than simply migrating, integrating, or building tech. With offices in Michigan and Minnesota and employees across the globe, we put people at the heart of everything we do. Our values are part of what makes us different — for our employees, clients, and the communities in which we live and work. At Vervint, our purpose is progress, and we are out to improve lives by keeping humanity at the core of every solution.

Requirements

3–7 years supporting ERP platforms in production environments.
Experience supporting Microsoft Dynamics 365 Business Central
Hands-on experience developing Business Central extensions using AL
Experience troubleshooting integrations using APIs or middleware
Strong root cause analysis capability
Experience working within ticketing and backlog-driven workflows
Experience supporting Infor LN environments
Experience with LN Tools development (4GL, DAL, reporting, extensions)
Familiarity with Power Platform (Power Automate, Power Apps)
Experience with Azure integration services
Familiarity with ITIL-based Managed Services delivery
Bachelor’s degree in computer science, Engineering, or related field, or combination of education and experience with the relevant LN experience.
At least 3-7 years of related experience supporting or developing within Dynamics 365 and/or Infor LN.

Responsibilities

Provide day-to-day technical support for Dynamics 365 Business Central and Infor LN environments.
Ensure ERP system stability, performance, and availability.
Execute Incident, Request, Problem, and Change activities aligned to ITIL-based service delivery.
Perform root cause analysis and implement durable corrective actions.
Develop and maintain Business Central extensions using AL.
Deliver enhancements through a governed AMS backlog model.
Support LN Tools development and customization when required.
Troubleshoot integrations using APIs, middleware, Azure services, and external systems.
Maintain documentation, runbooks, and operational knowledge artifacts.
Identify automation opportunities to reduce manual support effort.
Support transition-to-run activities and ensure operational readiness of new capabilities.
Collaborate with Client Success Managers, Functional Teams, and Client IT stakeholders.
SLA adherence for incidents and requests
Reduction of repeat incidents through problem management
Predictable backlog throughput
System stability and minimized unplanned outages
Automation contributions reducing operational toil
Quality of documentation and operational knowledge transfer