Equipment Services Technician

The Pond Guy Inc.•Armada, MI

About The Position

We’re looking for an Equipment Services Technician to support our field service team by helping install, maintain, and repair fountain and aeration systems while delivering outstanding service to our customers. The Pond Guy / Airmax, Inc. is the leading manufacturer of pond, lake, and water garden products including aeration systems, fountains, and water treatments. The Pond Guy sells nationwide to both end-users and a network of Airmax distributors. The Equipment Services Technician plays a key role in supporting field service operations by assisting with the installation, maintenance, and repair of fountain and aeration systems. Working alongside the service team, this position helps complete daily service routes, perform service calls, and ensure equipment operates safely, reliably, and efficiently. This role requires strong mechanical aptitude, problem-solving skills, and a customer-focused mindset. The Equipment Services Technician communicates with customers on site, maintains accurate service documentation, and follows proper equipment handling and safety procedures. At The Pond Guy, we operate with a strong family dynamic that extends beyond our team and into every customer relationship. We take pride in treating customers like part of that family and hold ourselves to the highest standards of quality, professionalism, and care in every project we complete.

Requirements

3-5 years of technical and mechanical maintenance experience
2-3 years of customer service experience recommended; sales experience is a plus
Basic to intermediate electrical knowledge required, experience with high-voltage systems is a plus
Proficient computer skills required, including the ability to use service software and basic office programs
Strong verbal and written communication skills
Must possess a valid Michigan driver’s license with a clean driving record; ability to drive a truck and trailer will be required after training
High School diploma required, college degree preferred
This position also requires the ability to swim, manual dexterity for working with small components, ability to complete repetitive motions for long periods of time, bending, continual lifting, lowering and carrying packages that typically weigh 25 - 50 lbs. and managing packages up to 150 lbs. as well as standing/stooping for long periods of time. In the field, expect adverse weather conditions including heat, cold, rain, etc. for portions of the position that may be completed in these circumstances.

Nice To Haves

Experience operating heavy machinery a plus
Basic knowledge of pond management, fish health, and wildlife behaviors is a plus
Cross-train on pond management, including obtaining state certification as a chemical applicator

Responsibilities

Complete service calls for customers regarding their pond/lake equipment and assist with installations of complete systems
Support the scheduling and coordination of daily service routes while maintaining consistent communication with service office staff to optimize assignments based on urgency, efficiency, operational needs, and customer satisfaction
Provide clear communication with clients on pond status, maintenance, and service issues while assisting with solutions
Electronically complete service notes, including work orders/inventory used at visit, and communicate repair trends to quality and upper management
Stay current on industry standards and application methods to support the service department’s reputation as the “Go To” name for pond services; participate in aquatic herbicide and algaecide application activities while ensuring regulatory compliance
Follow and help reinforce all safety procedures regarding product use, equipment installation and service, electrical practices, and safety devices
Assist in maintaining accurate documentation of work orders, inventory usage, and consumption
Assist with vehicle, equipment, inventory, and shop audits; ensure proper cleaning and storage procedures are followed before, during, and after routes; address and report any concerns
Support a continuous learning environment by being cross-trained and executing on all service-related positions
Maintain professionalism while representing The Pond Guy in the field and when interacting with customers
Support shop cleanliness and assist with grounds maintenance and general building upkeep as required