Equipment Service Technical Training Manager

Coke Florida Careers•Tampa, FL

12d

About The Position

As a Manager, Equipment Services Technical Training at Coke Florida, you will be responsible for developing and delivering the training plan for the Equipment Services Team. This will include designing training materials, creating training videos, leading and developing instructor lead training. This role will require travel across Coke Florida territory.

Requirements

8+ years of direct technical experience with beverage dispensing equipment or demonstrated technical expertise in similar areas
5+ years of direct experience in individual and group coaching and facilitation in-person and in a virtual setting
3+ years of experience with data analysis and performance improvement plan or learning plan development
Required to maintain latest certifications on all essential equipment applications
Computer literate, Microsoft Office, PowerPoint, Excel, Word, and applications associated with technical training, attendance tracking and material development.
Must have driving record with no major moving violations in the last three (3) years
Major moving violations include, but are not limited to, leaving the scene of an accident, driving under the influence, and reckless driving. Minor moving violations include, but are not limited to, speeding, driving too close, failure to stop, and improper lane changes. Driving records, including minor moving violations, will be evaluated according to Coke Florida guidelines to determine eligibility for the Fleet Mechanic position.

Responsibilities

Capable of developing and delivering technical equipment training plan and track progress to goal.
Work in collaboration with the Talent & Learning team to design technical training materials, create training videos, develop and deliver instructor led technical and customer relations training.
Provide hands-on technical support, mentorship, training, and guidance to individual service technicians as well as in a group setting
Provide hands-on technical support and equipment applications training and guidance for sales associates both individually and in a group setting
Build a positive learning and working relationship with service technicians and sales partners
Ensure technicians demonstrate the hands-on aptitude to provide basic troubleshooting ability for relevant equipment
Serve as technical expert on various dispensing, bar and restaurant equipment
Deliver virtual and in-person learning experiences using the latest technologies and learning methodologies
Employ effective coaching methodologies to analyze and diagnose performance gaps and prescribe a learning plan to address defined gaps
Conduct technical ride-with equipment service personnel to gain insight into trends related to technical issues, consistent performance gaps, and opportunities to enhance existing learning experiences
Partner and collaborate with senior business leaders to understand and impact various performance metrics related to equipment service technical performance
Role is accountable for assigned service performance development and improvement
Role is responsible for class preparation to include equipment setup, parts orders, training material preparation and lodging coordination
Track and maintain training records in the organization’s training platform
Coordinate training efforts with Coke Florida Learning, Coca Cola NAOU and CDE suppliers
Collect and implement training programs necessary for equipment certifications as required by customers.