Equipment Distribution Coordinator (Seasonal)

U-Haul • Phoenix, AZ

10d • Hybrid

About The Position

Do you enjoy working with people in a fast-paced environment? If so, consider a position as an Equipment Distribution Coordinator. Join our fast-growing U-Box department and become part of our Equipment Distribution Program and Team. Equipment Distribution Coordinators use new and exciting programs to reach existing U-Haul customers with offers to participate in our Equipment Distribution program. You will manage the end-to-end process of helping orchestrate transfers of our U-Haul trailers across the continent, playing a pivotal role in the success of U-Haul and the U-Box program as you help to move equipment where it is needed most! We are looking for friendly customer service-oriented team members who take pride in assisting customers every day. Team members are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and act in a courteous and friendly manner while serving the customer.

Requirements

• Basic keyboarding and computer skills
• Ability to navigate and use multiple computer programs at once
• Excellent verbal communication and listening skills
• Clear speaking voice
• General knowledge of U.S. geography
• Willingness to incorporate feedback to constantly improve performance

Responsibilities

• Interacting with field personnel via phone, email, IM chat and SMS text messages
• Communicating with customers by making outbound calls, answering all incoming calls and via SMS text messages
• Managing dashboards, reports and files as needed
• Working on multiple customer records simultaneously

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed