Epicor Business Systems Specialist

Chromalloy Gas Turbine•Carson City, NV

35d•Onsite

About The Position

We are seeking a proactive On-Site Epicor ERP Business Analyst to support and optimize our current Epicor implementation at our Carson City facility. This role is ideal for a technically skilled, hands-on professional eager to ensure the stability, effectiveness, and continuous improvement of our Epicor ERP system. The analyst will provide direct, on-site support to users, troubleshoot issues, drive process improvements, and partner with business units to ensure the ERP system effectively meets operational needs.

Requirements

Must be authorized to work in the United States.
Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent.
4+ years of hands-on Epicor ERP experience, including on-site system support, configuration, and troubleshooting.
Strong analytical, organizational, and problem-solving abilities, with demonstrated experience in on-site ERP support roles.
Excellent communication skills and customer service orientation, with the ability to support and train end users at all levels.
Ability to work independently on-site, prioritize multiple requests, and collaborate effectively with local and remote teams.

Nice To Haves

Experience building productive on-site relationships with IT, business units, and stakeholders.
Proven ability to challenge and improve existing processes for ongoing optimization of the Epicor system.
High energy, hands-on approach, and a sense of urgency in delivering reliable on-site support and results.
Strong personal accountability, attention to detail, and commitment to system and data accuracy.
Critical thinker, agile learner, and motivated to stay current with ERP technology trends and best practices.
Inspirational and supportive, able to foster a culture of continuous improvement and teamwork on-site.

Responsibilities

Serve as the primary on-site support resource for Epicor ERP, addressing user issues, system errors, and process questions promptly and effectively.
Analyze and resolve day-to-day operational challenges related to the existing Epicor implementation, ensuring system reliability and efficiency.
Gather feedback and requirements from on-site business units, translating needs into system updates, enhancements, or process adjustments.
Design, configure, and test Epicor ERP modules and customizations to optimize workflows and support site-specific requirements.
Develop and maintain user training materials and documentation tailored to the current on-site system and processes.
Deliver hands-on end-user training and reinforce best practices for ERP usage to maximize adoption and compliance.
Coordinate with Epicor vendor support and IT colleagues to resolve complex technical issues and implement updates or patches as needed.
Lead or assist with on-site ERP-related projects, collaborating with cross-functional teams to enhance system performance and business outcomes.
Monitor system usage and data integrity, proactively identifying and correcting discrepancies to uphold data accuracy and compliance standards.

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